Participant Experience Specialist

Job not on LinkedIn

🔥 22 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $76.3k - $111.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Standard

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1906

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

The Standard is a comprehensive provider of insurance, retirement, and investment products and services, targeting individuals, families, businesses, and organizations. Based in Portland, Oregon, and part of the StanCorp Financial Group, Inc. , The Standard offers products such as life and disability insurance, annuities, vision and dental coverage, and retirement plans. Their solutions aim to facilitate financial wellness and enable effective benefits administration, catering to clients of all sizes. The company is renowned for its people-first commitment and innovative partnerships, contributing to a seamless customer experience.

📋 Description

• Develop and evolve participant experience strategies supporting business goals and improving participant outcomes • Lead cross-functional initiatives enhancing participant services, communications, tools, and experiences • Serve as the internal advocate for participant needs and expectations • Measure and analyze participant and plan performance metrics to identify improvement opportunities • Provide marketing and participant education consultation for key clients • Support sales and service teams as a subject matter expert • Partner with Sales, Service, Product, Marketing, and Technology teams • Use market insights, customer feedback, and performance data to prioritize enhancements • Drive strategic initiatives and deliver participant communications and educational campaigns

🎯 Requirements

• Bachelor's degree in communications, marketing, or similar field • 3+ years of experience in the retirement plan industry, customer experience, participant engagement, or a related field • Experience leading or supporting cross-functional initiatives and driving business improvements • Excellent verbal and written communication skills • Ability to translate complex financial concepts into clear, engaging messages • Experience using data, customer feedback, and performance metrics to inform decisions and measure success • Experience developing participant education, marketing campaigns, or customer communication strategies • Knowledge of defined contribution retirement plans and participant behavior trends • Experience collaborating with sales, service, product, marketing, and technology teams • Strong presentation, consulting, and stakeholder management skills • Ability to thrive in a fast-paced environment with changing priorities and ambiguous challenges • Excellent teamwork and collaboration skills • Must pass criminal background investigation and employment, education, and licensing verification • Must be bondable

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) plan with matching company contributions • Annual incentive bonus plan • Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually • PTO increases with tenure • Career growth and advancement opportunities • Paid parental leave • Adoption/surrogacy assistance • Employee giving program that double matches donations to eligible nonprofits and schools • Work-life balance support • Supportive, responsive management approach