Associate Manager – Category Operations

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛒 Procurement

🚫👨‍🎓 No degree required

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Oversee daily operational workflows, including prioritization, issue resolution, and service execution • Ensure adherence to service level agreements (SLAs), operational controls, and quality standards • Develop, maintain, and govern Standard Operating Procedures (SOPs) • Identify operational gaps, perform root cause analysis, and implement sustainable solutions • Analyze operational data and report on KPIs, SLAs, and performance trends to inform decision-making • Design and deliver training programs for tools, systems, and operational processes • Drive adoption of new tools, systems, and workflows through structured change management • Partner cross-functionally with Sales, Vendors, Customer Service, Finance, Technology, and Merchandising to align execution • Lead customer implementations, installations, and escalations to ensure high-quality delivery • Provide oversight of billing, invoicing, and reconciliation processes to ensure accuracy and policy adherence

🎯 Requirements

• Strong operational and analytical mindset with excellent attention to detail • Ability to manage multiple priorities and operate effectively in a fast-paced environment • Exceptional problem-solving and decision-making skills • Effective communication and collaboration skills across diverse teams • Customer-focused approach and strong escalation management capabilities • Ability to navigate ambiguity and drive successful outcomes • Experience leading or mentoring team members in operational environments • Proven track record in continuous improvement initiatives and change management • Advanced proficiency in Excel and reporting tools such as Power BI, Tableau, or Salesforce • Experience working with vendors and cross-functional teams to enhance performance and customer experience • 5+ years of experience in operations, program management, or process improvement • Experience managing operational workflows, programs, or processes • Proven ability to develop and improve SOPs and operational standards • Experience managing KPIs, SLAs, and performance metrics • Bachelor’s Degree in business operations, project management, communications, or a related field (preferred) • Experience with process improvement or change management initiatives • Advanced Excel and reporting tool proficiency (Power BI, Tableau, Salesforce) • Experience with system implementations, testing, or operational tools • Experience working in customer-facing or vendor-integrated operational environments • Prior experience leading or mentoring team members

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) • Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health Wellness programs