Expert Team Associate

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Manage customer interactions across email, phone, and virtual meetings • Build relationships with small and mid-sized business customers and recommend tailored solutions • Identify growth opportunities and generate leads to increase customer spend and share of wallet • Use product knowledge and consultative selling techniques to drive revenue and customer satisfaction • Conduct account research and analyze sales trends • Maintain Salesforce records, manage sales pipelines, and document customer interactions • Qualify, manage, and close sales opportunities through discovery conversations • Coordinate handoffs of qualified opportunities to sales teams and specialists • Partner with Category Sales Specialists, Customer Service teams, and other cross-functional teams • Achieve goals related to revenue generation, opportunity creation, customer satisfaction, quality, and service metrics • Participate in ongoing training and development

🎯 Requirements

• 1+ years of experience in a customer-focused, customer service, sales, or related role • Strong organizational and time management skills with the ability to manage multiple priorities effectively • Excellent written and verbal communication skills • Proficiency with Microsoft Office applications, including Excel and Outlook • Experience using Salesforce or a comparable CRM or sales platform • Strong computer navigation skills and the ability to work across multiple software applications simultaneously • Exceptional typing skills (60+ words per minute) • Self-motivated, proactive, and comfortable working in a performance-driven environment • Ability to confidently recommend products, influence purchasing decisions, and support customer buying needs • High school diploma, vocational education, or equivalent experience is preferred • Experience supporting business customers in a consultative sales environment is preferred • Inside sales, account management, lead generation, or business development experience is preferred • Experience working in a metrics-driven organization with revenue, customer satisfaction, or service performance goals is preferred • Proven ability to build customer relationships through phone, email, and virtual engagement channels is preferred

🏖️ Benefits

• Competitive Pay • Inclusive culture with associate-led Business Resource Groups • 112 Hours of PTO • Holiday Schedule with 7 observed paid holidays and 1 floating holiday • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health Wellness programs • Additional perks and benefits • Potential eligibility for overtime pay in accordance with federal and state requirements