Product Success Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jigsaw

WebsiteLinkedInAll Job Openings

51 - 200 employees

🌍 Social Impact

Social Impact

Jigsaw is a unit within Google that explores threats to open societies and builds technology that inspires scalable solutions. With a team of engineers, researchers, and geopolitical experts, Jigsaw focuses on supporting free expression, safety, and access to information for all, particularly in repressive societies. Their work encompasses various aspects of technology and free speech in the context of the internet.

📋 Description

• Support users, troubleshoot issues, and resolve customer problems • Handle high-volume, high-velocity customer interactions efficiently and empathetically • Help legal, accountancy, consulting, and financial-sector clients get value from the platform • Provide feedback on product development and identify common customer needs • Contribute to feature launches and product initiatives • Connect Product and Business Development to align customer needs with platform evolution • Support a world-class support team and contribute to customer satisfaction and retention • Collaborate with internal teams, spending approximately 80% of time supporting users and 20% collaborating internally • Evolve over the first 12 months into a technical, autonomous operator resolving support queries

🎯 Requirements

• Must be US-based • West Coast hours preferred • Daily overlap with the Sydney-based team from 2–6pm Pacific Time, depending on the time of year • Clear, concise, and empathetic communication • Problem-solving ability, including identifying patterns and root causes • Technical aptitude; experience with Azure, SQL, Web Dev tools, Terminal, and CMD highly advantageous • Organised and methodical approach to managing multiple tasks • Relentless service mindset • Hunger for growth and willingness to develop new skills

🏖️ Benefits

• Equity offered