Implementation Specialist

🕒 August 23

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prospyr Medical

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $5M Venture Round on 2023-01

Healthcare • Consulting • Marketing

Prospyr Medical is a company that provides an all-in-one platform for managing aesthetic and wellness practices. Their platform offers a comprehensive suite of tools including patient management, digital intake, telehealth, ePrescribing (eRX), lab ordering, and payment processing. Prospyr aims to help practices streamline their operations and improve patient experience by consolidating multiple functionalities into one easy-to-use system. The company focuses on enhancing online reputation, lead capture and management, social media integration, and analytics to optimize practice efficiency and growth. Prospyr's solutions are HIPAA compliant, ensuring data security and privacy.

📋 Description

• Own customer implementations from Sales handoff through successful go-live • Build and manage implementation plans, milestones, responsibilities, and timelines • Coordinate customer and internal stakeholders throughout implementation projects • Identify risks, dependencies, and blockers and drive them toward resolution • Maintain clear communication about project status and next steps • Guide customers through configuration of their Prospyr environment and translate existing workflows into Prospyr • Coordinate setup for providers and staff, locations, scheduling, services and catalog, forms and consents, payments, patient communications, inventory, memberships, online booking, and integrations • Validate configuration before go-live • Coordinate data migration requirements, track migration progress, and validate readiness • Coordinate third-party integrations and escalate technical blockers with documentation and business impact • Coordinate and deliver role-based customer training • Develop go-live readiness checklists and address knowledge gaps • Provide support during the transition into live operations • Identify implementation friction and improve Prospyr’s onboarding process • Develop implementation templates, playbooks, checklists, documentation, and training resources • Partner with Product and Engineering on recurring implementation blockers • Help move repeatable onboarding activities toward scalable self-service experiences • Create a clean transition to the CXM responsible for long-term customer success

🎯 Requirements

• 2–4+ years of SaaS implementation, onboarding, project management, or customer success experience • Strong project-management and organizational skills • Ability to manage multiple customer implementations simultaneously • Comfortable learning complex software and becoming highly proficient in product configuration • Strong customer communication and training skills • Ability to troubleshoot problems and coordinate effectively with technical teams • Comfortable working in a fast-moving environment where processes continue to evolve • Healthcare, EMR, medical aesthetics, wellness, payments, or vertical SaaS experience is a plus