Implementation Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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parcelLab

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

parcelLab is a global enterprise post-purchase software provider, focusing on enhancing customer experience and business operations after the purchase. The platform offers end-to-end solutions for personalized order tracking, returns management, customer engagement, and data-driven decision-making. By streamlining post-purchase communications and processes, parcelLab helps brands reduce operational costs, increase revenue, and boost customer loyalty. Their services cater to industries like fashion, electronics, and beauty, providing integrations that enhance efficiency and customer satisfaction. Parcelling more than just orders, parcelLab ensures seamless post-purchase experiences for over 800 brands and 350+ carriers worldwide.

📋 Description

• Own the technical aspect of the customer's onboarding experience • Guide customers in improving their post-purchase operations experience • Work with leading brands across various industries in North America • Collaborate with Customer Success and Solution Consulting on commercial goals and onboarding scope • Gather understanding of customer goals, e-commerce setups, customer service operations, and logistics/fulfillment structures • Define data transfer methods and guide customers on best-practice data ingestion • Configure the solution to fit defined outcomes • Define rules using parcelLab's trigger engine • Advise on communication flows • Review and adapt templates to high standards • Enable customers on built-in AI tools • Perform occasional light technical triage • Search error logs in Graylog • Navigate GitHub to reference code or track issues • Use API documentation to understand service communication • Recommend best practices and identify product improvements • Communicate technical business value to Product and Engineering teams

🎯 Requirements

• 3–5 years of experience in Implementation, Onboarding, or Technical Project Management specifically within SaaS businesses • Outstanding project, stakeholder, and expectation management skills • AI- and tech-savvy, with a strong interest in learning new technical skills • Familiarity with log management tools such as Graylog, Kibana, or Splunk • Ability to search, filter, and interpret system/application logs during basic troubleshooting • Comfort navigating GitHub and reading API documentation • Basic understanding of a scripting language such as JavaScript, Python, or Bash • Ideally HTML knowledge • Understanding of e-commerce and last-mile logistics, or strong eagerness to master it quickly • Data-driven mindset in supporting customer decisions and tracking personal impact

🏖️ Benefits

• Plenty of room for your own ideas—space to try, fail, and learn • Comprehensive 30-60-90 day onboarding plan from day one • Fully remote flexibility within the US (Eastern or Central Time Zones) • Co-working space budget if you prefer working outside a home office • Home office set-up budget for a desk, chair, and accessories • Latest MacBook or PC • Career development opportunities • Access to LinkedIn Learning • Training budgets • Free meditation, mindfulness, and coaching sessions via a mental wellbeing platform • Motivated, diverse, and international team