Implementation Specialist – Furniture

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Coordinate post-sale furniture order activities, including delivery, installation, scheduling, and issue resolution • Manage service orders in CFS, Salesforce, or equivalent internal systems • Schedule and confirm deliveries and installations with customers, vendors, and third-party installation partners • Track product status, project timelines, cost details, labor purchase orders, and installation readiness • Review installation drawings against bills of material and resolve discrepancies with appropriate teams • Communicate customer instructions, site requirements, and service expectations to vendors and installation teams • Manage punch-list items, return trips, and service issues by coordinating corrective action • Provide status updates and progress reports to customers, sales partners, project management, and internal stakeholders • Maintain documentation of order progress, communications, changes, and final outcomes • Support third-party vendors with process and tool usage to promote accurate reporting and consistent execution

🎯 Requirements

• High school diploma or GED • 2+ years of experience in customer service, logistics, project coordination, order management, administrative coordination, or a related business support role • Experience using Microsoft 365, Salesforce, CFS, or equivalent business systems to manage orders, customer information, documentation, or workflow updates • Experience with furniture, installation services or facilities coordination (preferred) • Experience supporting purchase orders, vendor coordination, freight coordination, labor quotes, or service cost tracking (preferred) • Experience working in a B2B, distribution, operations, or sales support environment (preferred) • Experience using Excel, reporting tools, or documentation processes to track project or order status (preferred) • Strong coordination and project management skills with high attention to detail • Ability to manage multiple customer orders, partners, and timelines in a fast-paced environment • Clear, professional communication skills • Problem-solving ability, including evaluating issues, determining next steps, and escalating when needed • Ability to work independently and take ownership of tasks from start to finish • Customer-focused approach • Ability to balance customer needs, vendor timelines, internal cost objectives, and operational requirements • Comfort using email, phone, and business systems • Collaborative approach with internal and external partners

🏖️ Benefits

• Inclusive culture with associate-led Business Resource Groups • Flexible PTO (22 days) • Holiday Schedule (7 observed paid holidays) • Online and Retail Discounts • Company Match 401(k) • Physical and Mental Health Wellness programs