Implementation Specialist

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InsCipher

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

☁️ SaaS

🔌 API

Insurance • SaaS • API

InsCipher is a B2B software and services company that simplifies surplus lines tax calculation, filing, and payment for insurance industry participants. It offers a SOC-2 certified SaaS platform (InsCipher Connect®), fully-managed filing services, and developer APIs (Tax Calculator API, Tax Docs API) to help MGAs, brokers, retail agencies, and carriers automate tax compliance and reporting across U. S. states and territories.

📋 Description

• Guide partners through a successful end-to-end onboarding experience as their primary point of contact • Collaborate with Filing Services and Customer Success Managers to ensure smooth partner handoffs and a consistent client experience • Manage site configurations and data imports using InsCipher portal functions and workflow logic • Manage implementation timelines, track milestones, and keep stakeholders informed • Apply surplus lines insurance knowledge, tax filing requirements, and state-specific rules to guide clients and support implementation decisions • Assist with client outreach and collection of state information • Advise clients on state requirement changes as needed • Drive post-implementation Net Promoter Scores and meet implementation KPIs • Work independently, take initiative, and collaborate cross-functionally • Perform other duties as requested, directed, or assigned

🎯 Requirements

• Bachelor's degree or equivalent experience preferred • 2+ years of SaaS implementation experience • 2+ years of customer service experience, preferably in a client-facing implementation or support role • Surplus lines tax filing, compliance, or general insurance knowledge preferred • Strong project management and organizational skills with the ability to manage multiple implementations simultaneously • Experience working with CRM tools and client-facing support ticketing software preferred • Excellent verbal and written communication skills with the ability to manage client relationships professionally and clearly • Comfortable working independently in a supported environment while remaining collaborative across teams

🏖️ Benefits

• Health, dental, and vision plans • 4 weeks of Paid Time Off • 10 Paid Company Holidays with 2 floating holidays • 401K Programs with employer match • Personal assistance programs for support in a healthy personal and work life • Dynamic, inclusive work environment • Flexibility, innovation, and personal growth opportunities • Work on cutting-edge projects reshaping an industry • Collaborate with passionate, like-minded professionals