Order Processor

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🔥 8 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• The COA Order Processor is responsible for processing customer print orders from intake through routing to the appropriate Staples Digital Production Facility (DPF). • Order Processors collaborate closely with internal partners, including Design Teams and DPFs, to resolve issues related to artwork or specifications prior to production. • Deliver excellent customer service through professional phone, email, and written communication. • Monitor and respond to inboxes, store inquiries, and incoming correspondence in a timely manner. • Validate and process print orders for production readiness. • Collaborate with Design Teams and utilize the Order Routing Matrix to determine the appropriate Digital Production Facility.

🎯 Requirements

• 2–4 years of experience in a Customer Service or Office Administration role. • Proficiency with computer applications including Microsoft Office, Adobe Acrobat, and FlightDeck. • Strong written and verbal communication skills.

🏖️ Benefits

• Generous amount of paid time off, including one Floating Holiday each year • Flexible work arrangements, including flexible work hours • 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits • Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)