Customer Success Manager

🕒 June 18

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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StarTech.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

🏭 Manufacturing

📦 Logistics

💼 Consulting

Manufacturing • Logistics • Consulting

StarTech. com is a global provider and retailer of computer connectivity hardware and IT accessories. The company designs, distributes, and sells cables, adapters, docking stations, hubs, KVM switches, racks, chargers and related peripherals aimed at IT professionals, enterprises, and resellers, and supports customers through technical support and online e-commerce channels.

📋 Description

• Build and nurture relationships with Technology professionals at high opportunity end customers. • Identify and deliver new value propositions that strengthen customer loyalty. • Systematically capture pertinent data regarding contacts, companies, and their content and product/category preferences. • Facilitate seamless cross-functional collaboration within the broader organizational matrix.

🎯 Requirements

• At least 10 years of experience in business development and commercial team leadership in the information technology industry, focused on connectivity hardware (preferred) or an adjacent technology focused industry. • Track record of exceptional listening, analytical and problem-solving capabilities requiring interaction with multiple departments internally and external execution across a multi-tier value chain. • Demonstrated tenacity, customer-orientation, and the ability to initiate relationships with IT decision-makers at large and/or high-potential organizations. • Demonstrated understanding of customer needs, and experience translating customer needs into business results/growth. • Experience crafting, developing, and executing cross-functional business plans that enable the collaboration of various departments and stakeholders to achieve company objectives.

🏖️ Benefits

• Remote work environments • Continuous use of a multi-monitor workstation with frequent video calling • Ability to travel as required for customer meetings, industry events, and internal in-person meetings at the company office(s)