Bilingual Health Care Customer Service Representative – 2nd Shift

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🐊 Florida – Remote

🐊 Florida – Remote

💵 $16 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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State Collection Service, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1949

💸 Finance

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Finance • Healthcare Insurance • Artificial Intelligence

State Collection Service, Inc. is a national leader in healthcare receivables, helping healthcare providers improve financial performance and patient satisfaction. The company specializes in services like early out business office services, bad debt placement, and insurance follow-ups, using a combination of artificial intelligence and human expertise. Their focus is on maximizing accounts management efficiency while maintaining a compassionate approach to patient engagement.

📋 Description

• Handling inbound and outbound calls in a high-tech environment • Resolving general questions regarding insurance, financial assistance, and processing payments • Makes and answers calls in the name of the client to resolve billing and payment issues • Responds to requests for information by patient/account holders in a professional manner • Acts to gain payment or arrangement of payment on behalf of the client • Follows client-specific protocols and policies • Investigates and responds to client enquiries

🎯 Requirements

• 1+ years’ experience working in Call Center of Customer Service function • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred • Ability to work successfully in a fast-paced, deadline-oriented environment • Strong organization skills • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires • Bilingual candidates will provide additional support for bilingual calls

🏖️ Benefits

• Health, Dental, Vision, Life and Disability Insurance • 401K w/employer match • HSA/Flexible spending accounts • Paid time off starting at 90 days • Annual profit sharing • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day • Family Friendly Events • Wellness Programs/Gym Reimbursement • All necessary equipment and technical support provided