Customer Care Specialist 1

🔥 0 minutes ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $15 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Nordstrom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1901

🛒 Retail

👗 Fashion

🛍️ eCommerce

💰 Post-IPO Equity - Nordstrom on 2023-02

Retail • Fashion • eCommerce

Nordstrom is a leading U. S. -based high-end department store and fashion retailer offering a wide selection of clothing, footwear, accessories, beauty products, and home goods through its brick-and-mortar stores and online channels. The company emphasizes curated brands, customer service (including personal stylists and loyalty programs), and an omnichannel shopping experience combining in-store and e-commerce services like curbside pickup and returns. Nordstrom serves primarily individual consumers with premium and mid-to-high-end merchandise.

📋 Description

• Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers • Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts • Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts • Process orders and enter data into order entry system via incoming phone contacts • Track customer packages • Other duties as assigned

🎯 Requirements

• 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage • The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations • Excellent communication skills • The ability to work in a fast-paced environment and demonstrate a high sense of urgency • Understanding of computer systems and troubleshooting issues with minimal assistance • Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times • A quiet, distraction free, secure home workspace • The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership • Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly ( No Cellular Based, Satellite Internet, or Wi-Fi)

🏖️ Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources • Performance-based incentives/bonuses • 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more