Bilingual Health Care Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +23 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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State Collection Service, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1949

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

State Collection Service, Inc. is a national leader in healthcare receivables, helping healthcare providers improve financial performance and patient satisfaction. The company specializes in services like early out business office services, bad debt placement, and insurance follow-ups, using a combination of artificial intelligence and human expertise. Their focus is on maximizing accounts management efficiency while maintaining a compassionate approach to patient engagement.

📋 Description

• Handle inbound and outbound calls in a high-tech environment • Resolve general questions regarding insurance and financial assistance • Process payments • Make and answer calls on behalf of clients to resolve billing and payment issues • Utilize established work queues and call pools as necessary • Respond professionally and thoroughly to patient/account-holder information requests • Gain payment or arrange payment on behalf of clients as appropriate • Follow client-specific protocols and policies • Investigate and respond to client enquiries • Enter and monitor payment arrangements • Adhere to FDCPA, FCRA, HIPPA, and other applicable laws • Work in a fast-paced, team-based environment

🎯 Requirements

• 1+ years’ experience working in a Call Center or Customer Service function where contact with the public was part of daily duties • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred • Ability to work successfully in a fast-paced, deadline-oriented environment • Strong organization skills • Ability to work on multiple tasks simultaneously • Flexibility in scheduling and assignments, including regular evening and Saturday work as business requires • Ability to work successfully and cooperatively within a team-based environment • Bilingual candidates will provide additional support for bilingual calls • Broadband internet connection; no DSL or dial-up • Hard-wired internet connection required; no Wi-Fi or Wi-Fi hotspots • Minimum internet speed of 40 Mbps download and 5 Mbps upload • Camera required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods • After training, camera use required as directed by supervisor or based on team expectations • Must be based in the United States and reside in one of the listed eligible states • Successful completion of all post-offer processing required

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401K with employer match • HSA/Flexible spending accounts • Paid time off starting at 90 days • Annual profit sharing • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day • Family Friendly Events • Wellness Programs/Gym Reimbursement • All necessary equipment and technical support provided • Opportunity to earn quarterly performance increases up to an additional $2.00/hr in the first 12 months