E-Learning Support Specialist I

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $40k - $45k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 0%

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GCU

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

GCU is a Cape Town–based non-profit organisation dedicated to empowering youth in vulnerable communities through literacy and education, early childhood development and foster care, physical education and training, mentoring and tutoring, feeding schemes, and youth skills training and employment programs. It runs ECD centres, meal programs, volunteer opportunities and mind-stimulating activities (like chess) to build confidence, strategic thinking and long-term community resilience.

📋 Description

• Manage daily support for partner learning management systems and exam platforms • Resolve and respond to tickets submitted by faculty and students • Prepare, maintain, and troubleshoot issues for exams • Prepare, maintain, and troubleshoot issues for courses within the LMS • Complete course audits • Attend and conduct student and faculty orientations, including office hours for online orientations • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent industry experience of 1-3 years • Comfort in a support role with high attention to detail • Technologically independent and able to work as part of a virtual team • Strong organization and communication skills • Experience with Learning Management Systems (LMS) • Must successfully pass a background check • Experience with MS Office Suite, Zoho Ticketing System, Learning Management Systems such as Canvas, Blackboard, and Sakai, exam platforms such as ChiTester and ExamSoft, SmartSheet, Zoom, and Box

🏖️ Benefits

• A career where your work genuinely makes a difference • A stable income with a good salary • Extensive training with team and management support • Structured professional development plans and opportunities • Outstanding benefits and work perks • Collaborative and supportive team environment