Bilingual Customer Service Representative, Spanish

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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One80 Intermediaries

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.

📋 Description

• Serve as the primary contact for customers, agents, and clients in the US and Canada • Answer insurance-related questions regarding customer accounts by phone and/or web • Conduct inbound and outbound customer calls • Follow up to ensure information accuracy, timely responses, and resolution of outstanding customer issues • Assist customers with problem resolution and ensure insurance requirements are met • Verify and enter correct information into the computer using company guidelines • Process policies and related documents through the appropriate processing system • Provide assistance to other departments when workload dictates • Consistently achieve departmental productivity and accuracy standards • Maintain security and confidentiality of facility, computer systems, programs, customer information, and client information

🎯 Requirements

• High school diploma or equivalent required • At least six months of customer service-related experience • Fluency in English and Spanish, including speaking, spelling, and grammar • Availability to work the listed Monday–Friday or Tuesday–Saturday schedules • Ability to work Central Time hours • Ability to use computer systems and follow company guidelines • Ability to maintain security and confidentiality of facility, computer systems, programs, customer information, and client information

🏖️ Benefits

• Training provided for the first 3 weeks • Continued guidance to help you learn and succeed • Equal employment opportunity workplace