Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flexcon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🚘 Automotive

🏗️ Construction

🏭 Manufacturing

Automotive • Construction • Manufacturing

Flexcon is a manufacturer and solutions provider of pressure-sensitive labels, tapes, and functional materials, offering contract coating, laminating, finishing, surface modification, graphics/print services, cleanroom lab testing, and product development. The company supplies durable labeling, adhesive, and specialty material solutions to industries such as pharmaceuticals, healthcare, automotive, electronics, and industrial markets, and emphasizes sustainability and regulatory compliance.

📋 Description

• Serve as the primary inside contact for Flexcon’s customers and own fulfillment activities, standard product recommendations, pricing, and information-related complaints • Respond to customer inquiries by phone, e-mail, and fax • Document customer interactions in SalesForce • Handle inquiries from sales, telesales, and distribution centers • Recommend, quote, sample, and sell standard stock products • Document opportunities requiring custom construction and transfer customers to Flexcon’s technical community • Manage order fulfillment from order receipt through delivery and invoicing • Enter and verify new orders; process order changes and cancellations • Recommend alternative product constructions when required • Monitor open work orders and expedite as needed • Notify customers of late or problem orders and product alternatives • Resolve customer-specific freight and logistics issues with Shipping Departments • Use the E-price tool for product recommendations, price quotes, discounting, application sheets, product sampling, and trial orders • Resolve information-related complaints and implement corrective action • Handle pricing mistakes, order entry errors, and customer accommodations • Engage assigned accounts to understand applications and uncover missed opportunities • Assist with order-entry and standard-price-quotation overflow • Enter new customer information • Contribute to Customer Service Improvement Teams • Cross-train new employees when appropriate

🎯 Requirements

• Bachelor’s degree or equivalent business experience • 2-3 years' previous Customer Service experience • Experience in a Manufacturing environment highly preferred • Experience using an ERP system highly preferred • Ability to use problem solving skills and a “can-do attitude” to overcome obstacles • Ability to use the E-price tool to support customer inquiries

🏖️ Benefits

• Competitive Compensation & Annual Bonus Program • Medical, Dental, Vision, and Life Insurance • Tuition Reimbursement Program • 401K Match • Casual Work Environment • Career Development Opportunities • Disability insurance • Paid time off • Wellness programs • Tuition assistance