Customer Service Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $54k - $88k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Provide optimal customer service support to Zoetis Diagnostic Field Force and customers • Execute and follow up on customer contracts and orders, ensuring information is maintained and correct products are supplied on time and in full • Process contracts in SAP and capture all proper information • Process customer orders via phone, fax, EDI, CPQ and email • Ensure transactions comply with pricing, marketing and policy parameters • Process orders or billing from receipt through invoicing to the final customer • Assist Logistic Centers with SKU serial lot and location adjustments, out-of-balance inventory, special events and related information • Coordinate shipments and product allocation with Marketing Managers, Finance and Logistic Centers • Develop, review and adhere to SOPs and compliance requirements • Act as Zoetis liaison and primary point of contact for the Diagnostics Field Force and customers • Assist sales and marketing colleagues with internal service • Resolve customer inquiries and account issues • Review and update SAP equipment records • Process product return authorization requests according to Zoetis Returns Goods Policy • Support field-specific resources such as FFO and CPQ • Use contact center telephony systems and follow work schedules to maintain phone coverage and achieve phone metrics • Participate in setting parameters for marketing offers • Participate in ongoing training and Customer Service initiatives • Maintain product knowledge and explain product features and benefits • Perform outbound customer calls for Promotional Response Team campaigns and business needs • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or 5 years of equivalent Customer Service/Operations experience • Minimum of 1 year Zoetis Veterinary Customer Service or equivalent experience required • Full understanding and use of SAP/ERP functions, including SAP ECC environment • Microsoft Office Suite and Internet Explorer applications • Analytical and organizational skills • Attention to detail and a high degree of accuracy • Verbal and written communication skills • Customer Service skills • Problem-solving skills • Process oriented; able to contribute in creating new procedures and workflows • Ability to sit/stand and speak for long periods of time • Ability to provide phone coverage between 8:30-5, as needed based on department scheduling • Less than 5% travel • All applicants must possess or obtain authorization to work in the US for Zoetis

🏖️ Benefits

• Short-term incentive compensation • Healthcare and insurance benefits beginning on day one • 401K plan with a match and profit-sharing contribution from Zoetis • 4 weeks of vacation • Employee well-being support, including health and financial wellness and family and lifestyle resources • Reasonable accommodations for individuals with disabilities