Client Service Account Specialist

Job not on LinkedIn

🔥 22 hours ago

🏈 Alabama, Arizona, +23 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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State Collection Service, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1949

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

State Collection Service, Inc. is a national leader in healthcare receivables, helping healthcare providers improve financial performance and patient satisfaction. The company specializes in services like early out business office services, bad debt placement, and insurance follow-ups, using a combination of artificial intelligence and human expertise. Their focus is on maximizing accounts management efficiency while maintaining a compassionate approach to patient engagement.

📋 Description

• Act as the day-to-day liaison between the company and its clients • Handle client information requests, issues, and other client-related tasks • Manage client correspondence, requests for information, and issues in a timely, professional, and thorough manner • Assist in preparing and conducting client meetings by gathering and formatting activity and performance data, developing agendas, coordinating schedules, and updating meeting trackers and follow-up items • Facilitate meetings by scheduling them, conducting pre-meeting audits, organizing preparation meetings, coordinating meeting booklet drafts, and serving as final editor and proofreader • Document and publish meeting minutes and open appropriate tickets arising from meetings • Participate in internal meetings with the manager, team, and staff from other departments • Respond to internal staff inquiries regarding clients and accounts • Produce and distribute reports on client and department activity • Communicate proactively with clients and internal teams regarding business issues, company changes, and ideas • Inform company staff proactively about client issues, concerns, and changes • Seek additional business opportunities with existing and prospective clients and inform Sales, Marketing, and other staff • Learn clients’ systems of record as needed • Support department goals and notify management and teammates of problems affecting goal achievement • Work to obtain the best possible account solution for the company and client • Complete special projects and duties assigned by the manager • Assist with departmental measurement activities • Assist Client Service and Business Support departments as needed • Assist in training and mentoring employees • Improve practices and procedures to save money, improve quality, and save time • Keep Work Instructions updated within the department and company database • Ensure staff activities meet company quality, compliance, and client-specific standards • Represent State Collection Service with professional and ethical work standards

🎯 Requirements

• 2+ years’ experience in a business-to-business, Patient Billing or Client-Facing function • Personal Computing skills, including MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet, and keyboarding • Ability to create, maintain, analyze and distribute reports • Strong rapport-building and problem resolution skills • Ability to work successfully in a fast-paced, deadline-oriented environment • Strong organization skills • Ability to work on multiple tasks simultaneously • Articulate written and verbal communications skills • Ability to present in front of diverse audiences, including internal staff, clients, and industry professionals • Strong focus upon Customer Service and deliverables and significant attention to detail • Flexibility to travel to client meetings and conferences • Remote workers must be based in the United States and must reside in one of the following states: Arizona, Nevada, Idaho, Montana, Ohio, Texas, Oklahoma, Kansas, Louisiana, Arkansas, Missouri, Illinois, Iowa, Minnesota, Wisconsin, Michigan, Indiana, Kentucky, Tennessee, Mississippi, Alabama, Georgia, Florida, North Carolina, South Carolina, Pennsylvania, Maryland, or New Mexico • Adherence to all FDCPA, FCRA, HIPAA and applicable laws, as well as SCS company policies • Successful completion of all post-offer processing

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) with employer match • HSA/Flexible spending accounts • Paid time off • 7 paid holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day • Family Friendly Events • Wellness Programs/Gym Reimbursement • All necessary equipment and technical support provided