Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stay AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

💰 $15.1M Series A on 2023-07

eCommerce • SaaS • Artificial Intelligence

Stay AI is a leading platform for managing and optimizing eCommerce subscription services, specifically tailored for Shopify users. Featuring a comprehensive suite of tools powered by artificial intelligence, Stay AI helps brands innovate in subscription management, personalize customer interactions, reduce churn, and increase average order value. The platform offers advanced A/B testing capabilities, retention strategies, and multi-functional dashboards to track and improve subscription metrics over time. With its integrated approach to subscriber engagement through AI-driven personalization, Stay AI aims to revolutionize customer lifecycle management for eCommerce businesses.

📋 Description

• Monitor and enhance customer satisfaction by proactively identifying and addressing issues and improvement opportunities • Set and manage client expectations • Develop detailed success plans • Define relationship scope and understand project risks • Assign team members to specific tasks • Own relationships with enterprise and mid-market merchants • Act as a strategic partner to identify opportunities to improve subscription programs • Drive measurable growth in retention, revenue, and customer experience • Provide thoughtful answers to technical and non-technical questions • Contribute to a collaborative, empathetic, equal, and inclusive team environment • Provide ongoing strategy and recommendations as customers launch and grow subscription programs

🎯 Requirements

• 3+ years of experience in customer success working with enterprise-level accounts, ideally in a SaaS environment • Experience working within digital marketing, preferably within the Shopify ecosystem • Excellent project management skills with attention to detail, timelines, and quality of work • Effective collaboration skills with Sales, Operations, Product, and Customer Success teams • Ability to research, analyze, and provide solutions to newly identified issues • Excellent communication skills via phone, video conference, and email • Curious and eager to learn • Adaptable to change and comfortable with ambiguity at an early-stage startup • Previous retention marketing experience preferred, but not required • Bonus experience with Klaviyo, Postscript, or Attentive • Legally authorized to work in the US • This position is not eligible for visa sponsorship

🏖️ Benefits

• Annual offsite retreats in Park City or Mexico • Opportunity to make a huge impact at a high-growth startup • Working alongside fun and collaborative colleagues • Opportunity to contribute to product growth as the company scales quickly