Senior Customer Success Manager – AEC

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $93.5k - $110k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Unanet

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏗️ Construction

📦 Logistics

💰 Private Equity Round on 2022-12

Consulting • Construction • Logistics

Unanet is a provider of ERP and CRM solutions specifically designed for project-driven companies in sectors such as government contracting, architecture, engineering, and construction. Their comprehensive platform unifies projects, people, and financials and is intended to boost efficiency, drive growth, and enable smarter decision-making for their clients. Unanet focuses on delivering real-time insights, resource optimization, and maintaining compliance across industries, empowering teams to work smarter. Their platform is trusted by over 4000 institutions and aims to replace disparate systems with a connected, streamlined interface.

📋 Description

• Serve as a strategic advisor to a portfolio of mid-market customers • Own a portfolio of mid-market accounts, driving adoption, renewals, expansion, and customer health • Develop trusted relationships with executive sponsors and key stakeholders throughout the customer lifecycle • Create and execute account success plans aligned to customer business objectives • Proactively identify customer risks and opportunities using health metrics, product usage, and business insights • Execute retention and growth strategies • Partner with Sales on renewal and expansion opportunities, contributing to GRR and NRR goals • Conduct executive business reviews demonstrating business value, communicating product roadmap updates, and aligning future priorities • Collaborate cross-functionally with Product, Support, Professional Services, Customer Solutions Engineering, Finance, and other teams • Advocate for customer needs and share trends, feedback, and enhancement opportunities • Build customer advocates through strong relationships and consistently positive customer experiences • Complete onboarding and learn Unanet's products, customers, and Customer Success practice during the first 30 days • Establish customer relationships and begin leading engagements within the first 60 days • Independently manage the portfolio, lead executive business reviews, develop strategic account plans, and guide adoption, business value, renewals, and expansion conversations within the first 90 days

🎯 Requirements

• 5+ years of Customer Success, Account Management, or consultative customer-facing experience within B2B SaaS • Demonstrated success driving customer adoption, retention, renewals, and expansion across a portfolio of strategic accounts • Prior experience supporting customers within the Architecture, Engineering, and Construction (AEC) industry • Proven ability to build credibility and lasting relationships with executive stakeholders, including C-level leaders • Strong consultative, relationship management, negotiation, and executive presentation skills • Experience developing strategic account plans and using customer health data to proactively manage risk and identify growth opportunities • Excellent organizational, analytical, and problem-solving skills with the ability to manage multiple priorities effectively • Comfortable collaborating across Sales, Product, Professional Services, Support, Finance, and Marketing in a fast-paced, cross-functional environment • Ability and curiosity to quickly learn complex software solutions and the industries served • Bachelor's degree • Preferred: Experience with Enterprise Resource Planning (ERP) and/or Customer Relationship Management (CRM) software • Preferred: Experience using Customer Success platforms (e.g., ChurnZero, Gainsight, Salesforce) • Preferred: Experience conducting Executive Business Reviews (EBRs) and partnering on strategic account planning • Preferred: Experience working within a digital-first or scaled Customer Success model

🏖️ Benefits

• Employee equity • Discretionary bonus compensation • Eligibility to participate in Unanet's employee benefits plans and programs