Senior Customer Success Partner – HealthCare Vertical

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Grow revenue in strategic named accounts through sales of First Advantage products and solutions • Develop and maintain strategic account plans and define resource deployment to increase enterprise penetration • Maintain existing account revenue • Coordinate with customers, operations management, and technology to maintain service levels • Develop sales account plans with customer, industry, risk-history, revenue, opportunity, and competitive information • Track revenue trends, sales opportunities, and competitive threats • Meet or exceed monthly and annual revenue objectives • Identify additional products and solutions for customers • Identify cross-functional resources needed to maximize revenue opportunities • Explain First Advantage pricing, procedures, organization, and benefits to customers • Monitor competitor offerings and articulate First Advantage advantages • Prepare and deliver quarterly and annual client business reviews • Document and manage client action and project plans • Analyze trends, recommend program changes, intervene to ensure customer satisfaction, and resolve root-cause issues • Maintain knowledge of customer background screening and occupational health programs, configurations, pricing, procedures, and adjudication matrices • Share and implement best practices • Build customer relationships and provide service and solutions • Lead internally in a matrixed environment across cross-functional resources • Partner with the internal account team to review program performance • Manage MSAs, Schedule As, Statements of Work, SLAs, and SOPs • Manage contract renewals and RFP proposal responses • Develop and deliver unsolicited renewal proposals and value propositions • Manage customer monitoring and reporting programs • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree or equivalent (MBA optional but preferred) • 7+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience • Work experience in professional account management and sales environment is desirable • Proficiency with MS Office applications including Word, PowerPoint, and Excel • Salesforce use and familiarity in helping track client information helpful • Strong oral and written communication, and interpersonal skills • Outstanding multi-tasking and time-management abilities • Excellent organizational, analytical, problem analysis and problem-solving skills • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity • Ability to navigate large organizations and build strong internal partnerships

🏖️ Benefits

• Ability to work remotely with occasional business travel • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • 9 paid company holidays • Access to tech and growth opportunities • Leaders who want you to succeed