Home Care Scheduling Specialist

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $22 - $30 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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St. Charles Health System

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1920

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

St. Charles Health System is a comprehensive healthcare provider that offers a wide range of healthcare services including cardiology, cancer care, primary care, and behavioral health across multiple locations such as hospitals, urgent care, and outpatient centers. They focus on creating a healthier community by providing personalized care through their MyChart portal, which allows patients to manage appointments, view medical records, and pay bills online. St. Charles Health System is committed to patient-centered care and community health initiatives, offering programs like financial assistance, veteran and military programs, and travel medicine clinics.

📋 Description

• Schedule home health and hospice appointments as ordered by physicians • Schedule starts of care, initial assessments, resumptions of care, and routine visits • Schedule multiple disciplines across 3 counties and 10 territories throughout Central Oregon • Coordinate visits between disciplines by analyzing territory and caseload for efficiency and regulatory compliance • Enter appointments accurately into the scheduling system and communicate pertinent information to appropriate staff • Support Intake and triage by managing faxes, inbasket, email, referrals, labs, add orders, information requests, and documentation scanning • Communicate staffing changes, identify issues, implement countermeasures, and communicate changes to the patient care team • Monitor Home Health patients with inpatient status and coordinate transfers and timely resumption of care after discharge • Provide customer service and follow through to resolution or referral • Navigate EMRs and platforms including Teams, Excel, OneNote, Company Mileage, and RightFax; run and update department data reports • Screen for potential safety concerns and communicate them to appropriate personnel • Collaborate with the scheduling team, Intake team, patients, families, clinicians, leadership, and other patient care team members • Maintain professionalism, confidentiality, regulatory compliance, ethical conduct, and organizational integrity • Support the organization’s vision, mission, values, and Lean continuous-improvement principles • Perform additional duties of similar complexity as assigned

🎯 Requirements

• High school diploma or GED • Previous customer service experience in a high volume, fast paced environment • Previous experience in an administrative or clerical position • Knowledge of medical terminology and procedures • Two years of general office experience, preferably in a hospital environment • Phone skills, computer experience, and interpersonal skills • Ability to wear appropriate Personal Protective Equipment (PPE) • Ability to use clear and audible speaking voice and hear normal speech levels • Ability to stand, sit, walk, lift 1–10 lbs, and operate a keyboard • Ability to bend, climb stairs, reach overhead, carry 1–10 lbs, push/pull 1–10 lbs, and grasp/squeeze • Ability to stoop/kneel/crouch, lift 11–25 lbs, carry 11–25 lbs, push/pull 11–25 lbs, and operate a motor vehicle • Preferred: Associate degree or higher; additional college courses in information systems, office management, and medical technology • Preferred: 1–2 years of scheduling experience in a fast-paced environment