Technical Support Agent, L1

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, New Jersey, +3 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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STCR

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1967

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

STCR is a technology solutions provider specializing in the grocery and retail sectors. With over 50 years of experience, the company offers a range of services including point of sale (POS) applications, self-checkout solutions, and systems integration aimed at enhancing customer experience and operational efficiency for grocery stores and other retail businesses. STCR focuses on helping retailers navigate industry challenges such as rising costs and labor shortages by leveraging cutting-edge technology and expert support.

📋 Description

• Efficiently manage and prioritize incoming support tickets • Troubleshoot and resolve technical issues related to company products and services, specializing in POS systems • Provide accurate and timely responses to customer inquiries • Escalate complex issues to appropriate internal teams • Deliver immediate assistance for emergency situations • Handle inbound customer calls and explain technical concepts clearly and concisely • Foster customer relationships through communication and problem-solving • Listen actively to customer concerns, ask relevant questions, and demonstrate empathy and sensitivity • Follow up to ensure issues are fully resolved and customers are satisfied • Maintain an up-to-date knowledge base of troubleshooting procedures and solutions • Stay informed about product updates, features, and best practices • Participate in regular training sessions • Document issues and resolutions using Salesforce or other CRM tools

🎯 Requirements

• High school diploma required • Post-secondary education in networking, computer science, or a related field is an asset • Previous experience in a technical support or call center environment preferred • Familiarity with support ticketing systems such as Salesforce is a plus • Proficiency in Microsoft Office, including Word, Excel, and Outlook • Strong technical aptitude and troubleshooting abilities • Excellent communication skills and ability to remain patient and calm under pressure • Ability to work independently and collaboratively within a team environment • Strong attention to detail and time management skills • Proficiency in English, written and spoken, required • French and/or Spanish preferred • Reliable internet connection and dedicated workspace for remote work

🏖️ Benefits

• Ability to work remotely • Regular training sessions • Dedicated workspace requirement/support implied by remote work environment