Support Technician, Customer Information Systems

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🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Milsoft Utility Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

🤝 B2B

☁️ SaaS

⚡ Energy

B2B • SaaS • Energy

Milsoft Utility Solutions is a software company that provides integrated engineering, operations, outage management, and customer information systems for utility providers. Their platform includes GIS and field engineering tools, outage and storm management, contingency and engineering analysis, enterprise accounting and utility billing (CIS), meter data management/AMI support, work and financial management, and communications solutions such as IVR and automated customer service. Milsoft offers both on-premise and hosted solutions and integrates with best-of-breed partners to help utilities plan, operate, and communicate with customers more reliably and efficiently.

📋 Description

• Provide frontline technical support to Milsoft customers in a 24/7 support environment • Resolve technical support inquiries through remote troubleshooting and diagnostics • Advise customers on system settings and configurations that improve software performance and user experience • Convert customer concerns and requests into detailed tickets, including reproduction steps, for the Development team • Translate complex operational and system processes into clear instructions and knowledge articles • Document all customer interactions in a support ticketing system • Adapt to new technologies and software functionality changes through continuous product release cycles • Uphold and promote Milsoft’s values, ethics, integrity, and corporate responsibility • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Computer Science, Business Administration, Accounting, or equivalent work experience • Exposure to customer management applications, billing systems, payment processing, capital credits, and collections • Experience reviewing data for accuracy • Understanding of SQL statements and ability to create SQL queries for data reporting • Familiarity with IBM Information File System (IFS) and AS/400/iSeries Green Screen is beneficial • Effective verbal and written communication with customers • Mid-level experience classification

🏖️ Benefits

• Some travel required • After-hours on-call support time