Lead Project Team Support Engineer

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Provide remote technical, applications, and system support for HCUS customers and supported business units • Manage, execute, and administer operational, billable, and in-depth projects and support • Resolve complex customer issues requiring analysis of variable factors, including customer impact, business priorities, and regulatory requirements • Guide the Support team and take ownership of situations when management is unavailable • Collaborate with peers and Lead Team members on complex issues, innovative solutions, and process documentation • Mentor team members and support their professional growth • Use FUJIFILM knowledge resources to identify known issues • Escalate issues according to Service Level Agreement requirements and the Technical Assistance Center escalation process • Work with business units on escalated cases, security projects, hardware requests, and third-party remote-hands vendors • Train business units on backend applications managed by the project team • Maintain expert knowledge of medical imaging products and related technologies • Serve as Project Team Shift Lead when scheduled • Answer and facilitate incoming customer calls and document interactions in cases • Monitor project-team communication channels and maintain proper statuses • Perform data collection for revenue purposes for Medical Informatics • Maintain yearly goals and team-defined metrics • Participate in on-call coverage, work outside normal hours and holidays, and travel overnight when needed • Comply with company quality, regulatory, U.S. FDA, ISO 13485, and applicable legal requirements • Maintain a backlog of 25 or fewer cases in ServiceForce

🎯 Requirements

• Bachelor’s Degree, Trade School Certification (Industry related), or comparable education and work experience • Minimum of 7 to 10 years of industry experience • Excellent organizational and multi-tasking skills • Superior communication and interpersonal skills and excellent phone manner • Ability to achieve results and meet goals in a fast-paced team environment • Ability to make independent decisions based on technology data and product knowledge • Advanced knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, and 2022+ • Advanced knowledge of networking, SQL Server, and/or Oracle • Advanced knowledge of current network technologies • Advanced knowledge of Synapse Radiology and Cardiovascular applications • Advanced knowledge of clinical data transfer protocols and interfaces, including HL7 and DICOM • Advanced knowledge of Medical Informatics Solutions, VMware, and Storage • Advanced knowledge of storage architecture, specifically EMC, NetApp, Pure, and Nexsan • Ability to work outside normal business hours, overtime, and holidays and participate in an on-call rotation • Ability to perform short-notice overnight travel when required • Ability to sit 75–100% of applicable work time • Ability to use hands and fingers to manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Ability to lift and carry up to 10 pounds for up to 20% of applicable work time • Within one year, obtain and/or maintain Security+ certification • Within one year, acquire knowledge to be designated as a TAC Subject Matter Expert in Project Team-related disciplines • Preferred: 3–5 years of FUJIFILM Synapse experience • Preferred: Synapse Administration experience • Preferred: mastery of Synapse workflows and implementations • Preferred: mastery of HL7 and DICOM • Preferred: relevant Microsoft, VMware, Cisco, Veeam, Automate, or Securelink certifications • Preferred: Security+ or higher security certifications

🏖️ Benefits

• Flexible environment • Working remotely • Up to 10% travel may be required based on business needs • Overtime and holiday work opportunities/requirements • Participation in an on-call rotation • Equal opportunities in compensation, benefits, and training • Reasonable accommodation during the application and selection process