Cloud Technical Support Engineer

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Member Access Processing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1998

🛍️ eCommerce

☁️ SaaS

eCommerce • Technology • SaaS

Member Access Processing is a robust platform that offers a variety of digital tools designed to optimize link management and enhance customer connections. Their services include a URL shortener, QR code generation, and customizable landing pages, all of which help businesses engage their audiences more effectively. With analytics features that provide insight into performance, Member Access Processing enables businesses to track and analyze user interactions across various channels.

📋 Description

• Support Microsoft 365, Azure, endpoint, identity, and business application environments • Provide hands-on technical support for employees • Administer cloud-based services and troubleshoot access and device issues • Support users, groups, shared mailboxes, distribution lists, Teams, SharePoint Online, OneDrive, Exchange Online, and Microsoft 365 licensing • Assist with Microsoft Entra ID administration, MFA, conditional access, role-based access, identity lifecycle tasks, and user access troubleshooting • Support Microsoft Intune-managed devices, endpoint compliance, application deployments, device enrollment, configuration policies, and end-user troubleshooting • Lead and coordinate day-to-day telecom implementation projects for MAP clients • Serve as the primary technical resource during client telecom migrations, network upgrades, and connectivity implementations • Coordinate with Visa DPS, clients, telecom carriers, and third-party vendors to implement and support production connectivity solutions • Manage portfolio-wide telecom initiatives impacting multiple clients • Develop project plans, track milestones, manage risks, and provide executive status reporting • Support enterprise telecom strategies including redundancy, active-active connectivity, Equinix Fabric, Visa Cloud Connect, VPN, and related network solutions • Participate in implementation calls with credit unions • Gather and validate client network requirements • Document solution designs and implementation procedures • Provide post-implementation support and operational transition documentation • Analyze, forecast, and plan workforce supply and demand • Use data analytics to monitor workforce performance and optimize resource allocation • Create schedules and forecast staffing requirements • Generate reports and communicate insights to stakeholders • Allocate and manage resources to maximize productivity • Identify issues and implement solutions to improve workforce efficiency

🎯 Requirements

• Minimum 7 years of experience supporting Microsoft 365 and Azure environments in a business setting • Experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, users, groups, permissions, and licensing • Experience supporting Microsoft Entra ID, MFA, conditional access, identity lifecycle processes, RBAC, and Azure-related access or connectivity issues • Experience supporting Windows endpoints and Microsoft Intune-managed devices • Experience with application deployment, endpoint compliance, and remote troubleshooting • Strong working knowledge of Exchange Online, SharePoint Online, OneDrive, Teams, user/group administration, permissions, and license management • Experience with Azure virtual machines, basic networking, storage, RBAC, and monitoring/troubleshooting • Ability to diagnose and resolve access, licensing, connectivity, performance, device, and application issues • Experience supporting line-of-business applications, coordinating with vendors, documenting issues, and escalating appropriately • Ability to create support notes, troubleshooting steps, knowledge base articles, and user-facing instructions • Strong troubleshooting, documentation, communication, and customer service skills • Preferred experience with PowerShell and Power Automate • Familiarity with least privilege access, secure authentication, endpoint security, audit support, and compliance documentation • Ability to assist with system changes, application rollouts, onboarding/offboarding, and technology improvement initiatives • Strong proficiency in Excel • Bachelor's Degree in Computer Science, Information Technology, or a related field is preferred; equivalent Microsoft 365, Azure, endpoint support, or help desk experience may be considered