Implementation Manager

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Steer Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Steer Health is a company specializing in healthcare technology solutions aimed at enhancing patient engagement and operational efficiency in medical settings. The company offers a comprehensive platform powered by artificial intelligence to streamline clinical documentation, automate patient interactions, and expand care delivery through virtual and hybrid care solutions. Steer Health is designed to serve hospitals, medical groups, and other healthcare facilities, providing tools for improving revenue, reducing operational burdens, and boosting patient satisfaction. Their platform integrates with existing healthcare applications, providing seamless EHR integrations and improving workflow efficiency through automation and AI-driven features.

📋 Description

• Own end-to-end implementation delivery for assigned clients, from kick-off through go-live and hypercare • Lead technical integration workstreams including EHR connectivity, HL7/FHIR data exchange, and workflow configuration via Steer Studio and Mirth Connect • Maintain detailed project plans, risk logs, and status reports; proactively surface and resolve blockers • Serve as the primary point of contact for client stakeholders (IT, clinical operations, C-suite) throughout the implementation lifecycle • Coordinate cross-functionally with Engineering, Product, and Customer Success to ensure seamless handoffs and issue resolution • Manage 10+ concurrent implementations without letting quality slip • Contribute to and maintain implementation playbooks, onboarding templates, and lessons-learned documentation • Participate in weekly operating cadences with clear metrics, accountability, and issue resolution • Track and report key implementation KPIs — time-to-go-live, adoption rates, integration success rates — to leadership weekly • Travel to customer sites as needed to lead implementation workshops, executive stakeholder meetings, end-user training, and go-live support activities • Serve as Steer's onsite implementation lead during key project milestones and customer launches • Build trusted relationships with client stakeholders through both virtual and in-person engagement.

🎯 Requirements

• 5+ years of project management experience, with at least 3 years in healthcare technology or health IT • Proven experience managing EHR integrations (Epic, Cerner, Athena, eClinicalWorks, or equivalent) • Working knowledge of HL7, FHIR, or clinical data exchange standards; ability to engage technical teams at depth • Comfortable operating with structured accountability and clear performance metrics in a fast-paced environment • Exceptional written and verbal communication skills; comfortable presenting to health system C-suite executives • Track record managing multiple complex implementations simultaneously in a fast-paced environment • Proficiency with project management platforms (Asana, Jira, or equivalent) • Comfort with ambiguity and the pace of a high-growth startup • Willingness and ability to travel throughout the United States (approximately 20-30%) to support customer onboarding, implementation, training, and go-live activities • Comfortable facilitating onsite workshops, executive presentations, and stakeholder alignment sessions with healthcare leaders • Ability to travel on short notice when required to support critical customer initiatives or launch activities

🏖️ Benefits

• ● Competitive base salary commensurate with experience • ● Full benefits package (medical, dental, vision) • ● High-autonomy environment with direct access to executive leadership • ● Structured operating cadence with clear goals, metrics, and career growth targets • ● Work that touches 19M+ patients — the mission is real • ● Flexible PTOs and Company holidays