Technical Support Associate

Job not on LinkedIn

🕒 December 7, 2025

🇺🇸 United States – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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steercom - Key Message. Delivered.

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📣 Marketing

⚡ Productivity

Consulting • Marketing • Productivity

steercom is a company that specializes in helping individuals and organizations to communicate complex ideas more effectively. They use the Pyramid Principle as a core methodology to structure thoughts and deliver key messages in both verbal and written forms. steercom provides various tools and services such as the Pyramid Builder, Pyramid Visualizer, and Pyramid Speaker to enhance presentation skills and communication strategies. They offer programs and coaching focused on customer obsession, sales excellence, and effective negotiation, targeting executives and leaders who need to convey their ideas clearly and compellingly. Their team comprises experienced coaches with backgrounds in strategy consulting and management.

📋 Description

• Own technical support for customers • Serve as the point of contact throughout customer experiences, resolving issues quickly and effectively • Own Level 1 support resolutions • Create and internally triage Level 2+ tickets • Set up, transfer, and troubleshoot phone number ownership • Maintain data connection stability • Own product retraining • Maintain up-to-date documentation on procedures and solutions • Provide internal feedback on user experience, improvements, and feature requests • Assess compatibility of new programs with existing programs • Tailor and configure customer-facing templates based on client inputs and business goals • Implement scheduling tools and CRM, including integration, configuration, training, and enablement • Troubleshoot technical issues and coordinate timely updates to live configurations • Collaborate with teammates focused on integrations, scheduling, and CRM setup • Help define the technical support playbook and establish how solutions are delivered to customers

🎯 Requirements

• 2+ years of experience in technical support, onboarding, implementation, or progressive customer service, ideally in a SaaS or digital tools environment • Experience troubleshooting, testing, and training customers across multiple products or features • Experience owning support targets such as ticket completion, response times, or resolution metrics • Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience • Experience using a CRM, preferably HubSpot or Salesforce • Strong communication skills • Ability to understand customer perspectives and explain solutions clearly • Curiosity and motivation to understand how things work • Customer-first approach with empathy, clarity, and patience • Proactive, resourceful, ownership-driven, and able to follow through • Comfortable building relationships across teams and functions • Organized and able to manage multiple tasks or threads simultaneously • API experience/basic understanding of data movement between systems (nice-to-have) • Automotive industry or auto repair shop management tools experience (nice-to-have) • VoIP or telephony systems experience (nice-to-have) • Prior remote work experience (nice-to-have) • Direct SaaS or startup experience (nice-to-have) • Highly polished professional communication skills (nice-to-have)

🏖️ Benefits

• 100% remote work environment • Medical, Dental and Vision insurance within 30 days • 100% employer-paid medical insurance • Equity package • Flexible PTO with 15 days minimum • Generous Parental Leave • FSA and HSA options • 401(k) • Learning Stipend • WFH Equipment • Chance to work with the latest technology • A collaborative, high ownership culture • Opportunities for development and career growth • Comprehensive benefits and flexible work arrangements to support well-being