Intake Coordinator

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Stella Mental Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

🏥 Healthcare

🧘 Wellness

💰 $5M Corporate Round - Stella Mental Health on 2025-06

Consulting • Healthcare • Wellness

Stella Mental Health is a multi-location psychiatry practice specializing in evidence-based and interventional mental health care for conditions such as treatment-resistant depression, anxiety, OCD, and PTSD. The clinic offers advanced treatments including Spravato (esketamine), ketamine therapy, transcranial magnetic stimulation (TMS), stellate ganglion block (SGB), medication management, and various therapy programs (including virtual IOP), and coordinates insurance, financing, and provider referrals to support patient access and continuity of care.

📋 Description

• Serve as the first point of contact for patients and create a welcoming introduction to care • Answer patient questions and educate patients about treatments, programs, and next steps • Schedule appointments across multiple clinics and providers • Verify insurance eligibility and explain coverage and financial considerations • Provide appointment preparation instructions, consent information, and clinic orientation • Manage referrals, care transitions, and follow-up communications • Respond to patient inquiries by phone, email, and voicemail • Maintain accurate and complete patient data in EMR and CRM systems • Coordinate with clinic providers, administrative staff, and TCC teammates • Participate in team meetings, daily huddles, and required trainings • Support referral processing, document management, billing accuracy, authorization, payment, and documentation procedures • Identify workflow opportunities and participate in process improvement initiatives • Minimize appointment gaps through proactive schedule coordination • Maintain patient health and financial information confidentiality in compliance with HIPAA

🎯 Requirements

• High school diploma or equivalent • 1–3 years of experience in a healthcare, call center, or patient access environment • At least 1 year of healthcare, call center, or patient access experience • At least 1 year of insurance verification / scheduling experience • Proven ability to manage a high call volume and maintain service quality under pressure • Excellent communication, empathy, and organizational skills • Experience with EMR systems, insurance verification, and scheduling workflows • Strong attention to detail and ability to follow established procedures accurately • Must be available Monday through Friday, 9:00 AM–6:00 PM / 6:30 PM PST • Preferred: Associate's or Bachelor's degree in Healthcare Administration or a related field • Preferred: Experience in behavioral health or integrated care settings • Preferred: Familiarity with CRM systems and HIPAA compliance standards • Preferred: Bilingual English/Spanish • Preferred: At least 1 year of EMR or CRM experience • Must maintain HIPAA confidentiality and comply with applicable privacy, compliance, and regulatory standards

🏖️ Benefits

• 401(k) matching • Dental insurance • Health insurance • Paid time off, including your birthday off • Vision insurance • Paid Parental Leave • Monthly bonus potential • Supportive and collaborative work environment • Mission-driven organization that makes a positive impact on people's lives