Senior Manager, Donor Data & Operations

🔥 3 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Step Up For Students

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

🤲 Charity

Education • Charity

Step Up For Students is a Florida-based non-profit organization that administers education scholarship programs and related services to empower families to access personalized K–12 learning options. It manages multiple scholarship programs (e. g. , Florida Tax Credit Scholarship, Family Empowerment/PEP, Hope Scholarship, Reading Scholarship, New Worlds Scholarship), supports students with unique abilities, funds private school tuition, tutoring, therapy, transportation stipends, and partners with schools and providers. The organization also operates NextSteps, a news and commentary platform about education choice, solicits donations (including Florida tax-credit donations and other giving vehicles), publishes research and reports, and provides resources and portals for parents, schools, and providers. Step Up reports having funded 1M+ scholarships, uses 98. 9% of funds for scholarships, and has operated for 20+ years.

📋 Description

• Manage the donor data team, data reporting, and processes to provide timely customer service to donors and internal team members • Liaise between fundraising leadership and internal teams to align campaign goals and partner and donor engagement processes • Oversee donor database design, development, support, maintenance, security backup, and data integrity • Ensure compliance with policies, regulations, and industry standards for ethical and confidential donor relations • Develop and manage the donor data and operations budget • Oversee ETL processes and continuously improve their efficiency and accuracy • Provide data automation, database queries, reporting tools, and predictive modeling using Python, SQL, and CI/CD principles • Coordinate with IT on technical, hardware, software, website, and server administration • Participate in campaign preparation, development, and performance tracking • Collaborate with senior leaders to support partner campaigns • Collaborate across teams on vendor RFPs and feature negotiations • Ensure transparency, accountability, and compliance in data-related fundraising activities • Research and apply updates and train the team on new features and efficient processes • Assist in donor cultivation and stewardship events • Foster a shared vision reflecting organizational core values

🎯 Requirements

• Demonstrated success managing a complex relational database and supervising a data team • 5–7 years of experience in relational data management, including advanced SQL, fundraising, and donor relations • Expertise in Python for data, scripting, and automation • Proficiency in SQL and database management systems such as MySQL, PostgreSQL, or SQL Server • API integration experience • Familiarity with CI/CD tools and practices applied to ETL processes • Experience with data visualization and reporting tools • Ability to manipulate, transform, or merge datasets using Excel or Python • Proficiency with CRM platforms such as Blackbaud's RENXT, Omatic, CharityEngine, Bloomerang, HubSpot, Constant Contact, or Mailchimp • Understanding of website processes and PCI compliance criteria • Ability to communicate complex technical matters to diverse audiences • Team leadership and project management skills • Financial literacy and ability to analyze campaign metrics • Ability to manage competing priorities and work under pressure • Ability to work independently and in teams • Flexibility to work outside normal hours and travel as needed • Military service can substitute for professional experience and/or formal education requirements • Valid driver's license and proof of insurance may be required, depending on role responsibilities • Must be able to lift up to fifteen (15) pounds

🏖️ Benefits

• Medical, dental, and vision coverage • HSA, FSA, and Lifestyle Spending Accounts • Competitive 401(k) with company match • Remote work options • 14 paid holidays • Care and Parental Leave • Flexible Leave policy • Mentorship programs • Management training • Professional development opportunities • Dedicated coaching team • Employee-led committees