Client Success Manager – Contract-to-Hire

🔥 6 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $40 - $60 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Stevens

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

💼 Consulting

🏢 Enterprise

🤖 Artificial Intelligence

Consulting • Enterprise • Artificial Intelligence

Stevens is a strategic advisory and technology firm that partners with organizations to make high-impact technology and organizational decisions and to build production systems. They work with executive and technology leaders when problems are large and the cost of a wrong bet is high, helping choose where AI creates value, deciding what should be built, and providing technical leadership through design and delivery. Stevens delivers through technical advisory, project delivery, and embedded staff augmentation, and specializes in AI architecture, software engineering, cloud platforms & integration, cybersecurity, and go-to-market execution.

📋 Description

• Own relationships with two to three client accounts, from day-to-day contacts through executive sponsors • Serve as the primary client contact and provide straightforward answers • Run regular check-ins and send client status updates • Lead conversations when client needs change and drive decisions to clear outcomes • Translate client requests into clear requirements for the delivery team • Monitor timelines and budgets and act early when engagements drift • Identify opportunities for additional client support and initiate growth conversations • Maintain accurate records of decisions and conversations • Work with Stevens leadership, founders, executives, product leaders, delivery teams, and client stakeholders • Define how Stevens manages client relationships as the function grows

🎯 Requirements

• Three or more years in account management, client success, or a client-facing project role • Track record of building trust with senior people at client organizations • Steadiness in difficult conversations about timelines, budget, or expectations • Ability to understand client needs and explain them clearly to a technical team • Familiarity with how software gets built • Experience managing several clients at once • Clear, concise writing • Experience at a consultancy or agency is a plus • Must reside and perform work in the United States throughout the engagement • Must be based in the Central Florida area • Availability during Eastern Time business hours for client meetings • Required criminal background screening and identity verification • Must be legally authorized to work in the United States

🏖️ Benefits

• Clear path to full-time as accounts grow • Expected full-time compensation on conversion of approximately $80,000 per year (W-2) • Benefits upon full-time conversion • Flexible remote work • 10 hours per week guaranteed during the contract • Payments processed every two weeks through the contractor payroll platform

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