Client Partner

🔥 15 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stitch

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Stitch is a specialized consultancy for marketing teams that utilize Braze, a leading customer engagement platform. The company provides comprehensive support in implementing, migrating, and optimizing marketing strategies using Braze, acting as an integral extension of clients' teams. Stitch prides itself on deep expertise in the martech landscape and collaborates with marketers to enhance their customer engagement programs, unlocking the potential for creative and data-driven marketing initiatives. As a trusted partner, Stitch focuses on helping businesses harness the full potential of Braze for transformative customer interactions.

📋 Description

• Own a Book of Business of established clients with opportunities for continued growth • Drive client retention and expansion by understanding desired outcomes and connecting Stitch’s work to measurable value • Identify opportunities across campaign operations, data and analytics, loyalty programs, AI-enabled capabilities, creative services, and other Stitch expertise • Serve as the face of Stitch and trusted advisor for client stakeholders • Own client relationships end-to-end and drive predictable revenue growth • Build connections across multiple client stakeholders and partner closely with Delivery • Provide strategic thinking, clear points of view, and actionable recommendations across marketing, martech, and marketing operations • Own renewals, expansions, and commercial performance; develop quarterly growth plans • Establish business outcomes for accounts and use them to guide account planning, value discussions, QBRs, and expansion strategy • Translate client business goals into integrated roadmaps spanning data, creative, strategy, and technology • Lead pricing, scoping, and negotiation of Statements of Work with Delivery • Build multi-threaded relationships across client marketing, product, data, and technology teams • Lead client meetings, QBRs, and onsite sessions • Monitor client environments for changing needs, risks, and strategic shifts; proactively drive resolution • Coordinate with Delivery Directors and internal partners on project health, resource allocation, margins, and forecasts • Keep Delivery members informed and aligned for a coordinated client partnership • Maintain fluency in Braze, customer engagement, and the broader martech ecosystem • Support peer onboarding and capability development • Help develop playbooks, sales frameworks, and sales motions • Share insights and successful practices across the ECP-led portfolio

🎯 Requirements

• 6–10 years of experience managing client relationships and driving growth within martech consulting, digital strategy, or marketing technology environments • Required experience developing, advising on, or supporting lifecycle and relationship marketing programs • Working understanding of customer journeys, segmentation, personalization, and cross-channel engagement across onboarding, retention, loyalty, and reactivation • Track record of successfully owning a Book of Business and driving predictable revenue growth within existing accounts • Experience and confidence leading meetings with all levels of marketing organizations with clear structure, outcomes, and next steps • Demonstrated financial fluency, including pricing strategy, forecasting accuracy, and margin management • Growth mindset and willingness to take ownership and drive outcomes for the team’s success • Strong understanding of martech; Braze experience preferred • Ability to move quickly, prioritize effectively, and adapt to a rapidly changing and growing market • Experience developing and presenting account growth strategies, solution recommendations, and business cases connecting client needs to measurable value and investment decisions • Resourceful problem-solving skills and ability to mobilize the right people and capabilities around evolving client needs • Ability to balance client advocacy with commercial discipline, including judgment around scope, pricing, margin, and contractual commitments • Ability to travel up to 25% • Must be eligible to work in the United States without visa sponsorship now or in the future

🏖️ Benefits

• Medical, dental, vision, and life insurance • 401k with company match • Flexible PTO policy • Monthly tech stipend • Paid parental leave • In-person onboarding experience at our HQ in Indianapolis, Indiana • Mental well-being support