Phone Representative 1

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +14 more states – Remote

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💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Logo of StorageMart

StorageMart

501 - 1000 employees

Founded 1999

🏠 Real Estate

👥 B2C

Real Estate • B2C

StorageMart is a self-storage company that operates and manages storage facilities offering unit rentals to individuals and businesses. It provides short- and long-term storage solutions for personal belongings, household items, and business inventory, typically serving retail customers as well as small commercial clients across its network of locations in North America.

📋 Description

• Answer all calls professionally and provide a pleasant greeting and confirmation of assistance • Use the appropriate company name in greetings • Complete assigned outbound calls • Address callers’ needs and determine whether storage is required • Follow trained call-handling procedures, operator notes, five agreements, sales techniques, and urgency-building practices • Guide callers through the sales process and recommend suitable storage solutions • Repeat and/or spell caller information back to the caller • Complete end-of-call wrap-up, including reviewing size held and move-in date • Explain rental requirements, office and access hours, and service features and benefits • Build positive relationships with callers through active listening and effective communication • Meet KPIs for call volume, conversion rates, and customer satisfaction • Stay informed about service features, procedures, and benefits • Perform other duties as assigned

🎯 Requirements

• Receptive to feedback and willing to improve and learn new information • Persuasive and resilient with the ability to handle objections and rejection • Ability to adhere to key performance indicators related to call volume, conversion rates, and customer satisfaction • Must be available to work in one of the listed U.S. states

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