Senior Implementation Success Specialist

🕒 July 10

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇬🇧 United Kingdom – Remote

💵 $98.1k - $142k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Storyblok

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

Storyblok is a leading headless content management system (CMS) company, providing a powerful and flexible platform for developers and marketers to create, manage, and optimize digital content across multiple channels. Recognized as a top enterprise headless CMS, Storyblok enables seamless content delivery and management for various industries including retail, technology, finance, and education. The platform supports a range of technologies such as Vue, Nuxt, Next. js, and React, empowering users to achieve faster development times and enhanced digital experiences. Trusted by companies like Tesla, Nissan, and Oatly, Storyblok offers robust API integrations and developer tools to streamline content operations and drive significant ROI for businesses worldwide.

📋 Description

• Lead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria • Translate complex requirements into clear, structured Statements of Work (SOWs) that set the right expectations and protect both the customer and Storyblok • Define engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success • Ensure every engagement is set up for success before a single line of code is written • Own the relationship with Storyblok's implementation and agency partners throughout the delivery lifecycle • Work closely with partners to ensure they have the context, resources, and direction needed to deliver to scope and standard • Act as the escalation point for delivery issues, managing risk and resolving blockers without losing momentum • Hold partners accountable to quality, timelines, and customer outcomes — without micromanaging the detail • Build and maintain trusted relationships with senior client stakeholders up to C-suite level • Act as the primary Professional Services point of accountability for the client — the person they call when it matters • Communicate clearly across technical and non-technical audiences, translating complexity into clarity • Represent Storyblok as a trusted advisor in both client and partner settings • Partner with Account Management and Customer Success to identify expansion opportunities emerging from active engagements • Support pre-sales activity including scoping workshops, commercial proposals, and client presentations • Contribute to the development and continuous improvement of Storyblok's PS methodology, SOW templates, and partner engagement frameworks • Work closely with Product and Solutions teams to share implementation insights and inform platform development • Collaborate with CS to ensure a smooth handover from implementation to ongoing adoption and account health • Feed partner and customer feedback into Storyblok's go-to-market and product roadmap conversations

🎯 Requirements

• Proven experience in a Professional Services, Solutions, or Implementation role within a SaaS or CMS environment • Strong background in scoping complex technical engagements and writing or owning Statements of Work • Experience managing implementation partners, agencies, or SIs — with a clear understanding of how to get the best from partner relationships • Commercially aware, with the ability to balance customer outcomes and business interests • Excellent stakeholder management skills — confident, credible, and trusted at senior levels • Able to operate without a detailed delivery playbook — comfortable with ambiguity and skilled at bringing structure where there isn't any • Familiarity with headless CMS, composable architecture, or digital experience platforms is a strong advantage • Strong command of the English language.

🏖️ Benefits

• Monthly remote work stipend (home internet costs, electricity) • Home office equipment package right at the start (laptop, keyboard, monitor…) • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays • Personal development fund for courses, books, conferences, and material • VSOP (Virtual Stock Option Plan) • The annual international team-building trip, quarterly and monthly online get-togethers • Flexible schedules for work-life balance