Advising Support Representative

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $16 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Strategic Education, Inc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

📚 Education

🤝 B2B

🏢 Enterprise

Education • B2B • Enterprise

Strategic Education, Inc. is a leader in creating innovative and career-relevant learning experiences designed to prepare learners for the workforce. With over 130 years of experience, the company partners with more than 1,300 employers across the U. S. and educates over 100,000 students globally. Strategic Education offers customized workforce solutions ranging from tuition assistance to accredited degree courses, non-degree skill pathways, and coding schools. It has a strong focus on addressing evolving skills gaps and fostering employee career growth through dynamic learning environments. The company operates reputable institutions like Strayer University, Capella University, and the Jack Welch Management Institute, among others, emphasizing the importance of education in driving economic mobility and empowering individuals.

📋 Description

• Create a high-quality experience for Capella University learners throughout their academic journey • Provide phone and text support, proactively helping learners plan their programs and overcome roadblocks • Support learner requests regarding academics and learner records from first course through graduation and beyond • Inform learners about program milestones, resources, and coach connections • Educate learners about self-service resources and promote learner independence • Respond via phone, voicemail, email, text, and casework systems • Answer questions within role boundaries and triage requests to academic coaches or other departments • Use Salesforce/Campus Solutions System, Academic Plans, InContact, SharePoint, Pinnacle, ScheduleOnce, and MS Office to manage data, perform tasks, document interactions, and answer questions • Create, manage, and resolve casework within assigned service level agreements • Support outbound call campaigns • Manage internal communications and maintain schedule adherence • Partner with coaches and departments to resolve learner requests • Participate in meetings, coaching, training, and development activities • Develop subject matter expertise in university knowledge and advising processes • Mentor other employees and demonstrate SEI leadership behaviors • Identify and recommend process improvements • Complete project assignments accurately and diligently • Perform other duties as assigned

🎯 Requirements

• 1+ years of experience working in a professional setting leveraging strong written and verbal communication and solid customer service skills • High school diploma required • Some college experience preferred • Must be able to travel up to 10% of the time • Must be able to lift 25 lbs. • Must be able to work more than 40 hours per week when business needs warrant • Excellent active listening, verbal, and written communication skills • Ability to handle complex customer resolution issues with reasonable autonomy • Success achieving and sustaining objectives and performance metrics • Accuracy and attention to detail • Organizational and prioritization skills • Strong technological skills and aptitude • Microsoft Office Suite, Salesforce, Peoplesoft CRM, and other education-related software and internet applications • Ability to remain calm under pressure and maintain a professional demeanor • Customer service, relationship-building, and problem-solving skills • Initiative and follow-through • Dependable attendance and punctuality

🏖️ Benefits

• Medical, dental, vision, life and disability plans • Well-being incentives • Parental leave • Paid time off • Certain paid holidays • Tax saving accounts (FSA, HSA) • 401(k) retirement benefit • Employee Stock Purchase Plan • Tuition assistance • Entertainment and retail discounts • Overtime pay eligibility for non-exempt employees, if applicable