Librarian, Reference Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $33 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Strategic Education, Inc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

📚 Education

🤝 B2B

🏢 Enterprise

Education • B2B • Enterprise

Strategic Education, Inc. is a leader in creating innovative and career-relevant learning experiences designed to prepare learners for the workforce. With over 130 years of experience, the company partners with more than 1,300 employers across the U. S. and educates over 100,000 students globally. Strategic Education offers customized workforce solutions ranging from tuition assistance to accredited degree courses, non-degree skill pathways, and coding schools. It has a strong focus on addressing evolving skills gaps and fostering employee career growth through dynamic learning environments. The company operates reputable institutions like Strayer University, Capella University, and the Jack Welch Management Institute, among others, emphasizing the importance of education in driving economic mobility and empowering individuals.

📋 Description

• Provide and promote effective delivery of virtual reference services supporting student development and learning outcomes • Serve as a highly customer-focused first point of contact with library staff • Report to the Supervisor – Reference Services and cooperate with other library staff • Work Sunday from 11 am to 8 pm Central and Tuesday from 6 to 8 pm Central • Provide reference and research services to learners, faculty and staff • Assist users in developing effective skills, competencies and strategies using library databases and online resources • Assess reference queries to determine desired information needs • Assist users with library resources and services through phone, email, chat and other established modes • Promote library services and instruction • Troubleshoot technical library problems and resolve or accurately escalate issues • Update and maintain library instruction resources, team training materials, job aids, library guides, FAQs and SharePoint tracking lists • Attend scheduled one-to-one meetings with the supervisor • Participate in team training and personal development opportunities • Remain current on technologies and trends enhancing teaching and learning • Create annual goals and provide performance feedback

🎯 Requirements

• A Master of Librarian & Information Science (MLIS) or a Master of Library Science (MLS) from ALA accredited institution (required) • Strong commitment to customer service • Experience working with adult learners and delivering reference services to a diverse population • Ability to work effectively independently and as a team member with diverse faculty, staff and learners • Ability to spend the majority of time interacting with people via phone and computer • Knowledge of library research and online searching • Strong organizational and analytical skills, accuracy and attention to detail • Excellent interpersonal, written and verbal communication skills • Demonstrated ability using Microsoft Office computer applications • Demonstrated ability to locate, understand, and interpret bibliographic citations • Demonstrates initiative and responsibility • Demonstrated ability to prioritize and meet deadlines • Evening and weekend hours required • Broadband or high-speed internet connection required; no satellite internet • Ability to spend significant time working at a computer and on the phone using a headset • Experience with SnagIT, Libguides, Kaltura and Captivate preferred • One to three years of relevant reference librarian experience in an academic library preferred

🏖️ Benefits

• Medical, dental, vision, life and disability plans (for employees scheduled 30 hours or more per week) • Well-being incentives (for employees scheduled 30 hours or more per week) • Parental leave (for employees scheduled 30 hours or more per week) • Paid time off (for employees scheduled 30 hours or more per week) • Certain paid holidays (for employees scheduled 30 hours or more per week) • Tax saving accounts (FSA, HSA) (for employees scheduled 30 hours or more per week) • 401(k) retirement benefit (for employees scheduled 30 hours or more per week) • Employee Stock Purchase Plan (for employees scheduled 30 hours or more per week) • Tuition assistance (for employees scheduled 30 hours or more per week) • Entertainment and retail discounts (for employees scheduled 30 hours or more per week) • Overtime pay eligibility for non-exempt employees, if applicable