Senior Partner Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $84.9k - $127.4k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Strategic Education, Inc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

📚 Education

🤝 B2B

🏢 Enterprise

Education • B2B • Enterprise

Strategic Education, Inc. is a leader in creating innovative and career-relevant learning experiences designed to prepare learners for the workforce. With over 130 years of experience, the company partners with more than 1,300 employers across the U. S. and educates over 100,000 students globally. Strategic Education offers customized workforce solutions ranging from tuition assistance to accredited degree courses, non-degree skill pathways, and coding schools. It has a strong focus on addressing evolving skills gaps and fostering employee career growth through dynamic learning environments. The company operates reputable institutions like Strayer University, Capella University, and the Jack Welch Management Institute, among others, emphasizing the importance of education in driving economic mobility and empowering individuals.

📋 Description

• Own the overall success, retention, and growth of a portfolio of Sophia Learning’s largest and most complex university partnerships • Manage multiple high-priority partnerships and deliverables simultaneously • Develop deep understanding of institutional priorities, student populations, academic policies, organizational structures, and decision-making processes • Create and execute comprehensive account plans • Analyze partner data, performance, and trends to uncover growth opportunities and develop strategies • Assess partnership health, demonstrate value, identify trends, and make actionable recommendations • Identify opportunities to expand transferability and increase learner awareness and adoption • Build and maintain relationships across multiple levels and functional areas within partner institutions • Lead strategic partner meetings and business reviews • Translate Sophia’s value proposition, learner outcomes, and strategic initiatives for executive and operational audiences • Lead partner escalations and coordinate internal stakeholders through resolution • Drive institutional adoption of new Sophia products and services • Collaborate with Sales, Marketing, Product, Legal, Operations, and other teams • Share effective practices, resources, and insights with the Partner Success team • Report to the Director of Partner Success • Perform other responsibilities as assigned

🎯 Requirements

• 3+ years of relevant work experience in higher education or edtech required • 2+ years of experience directly managing clients, preferably higher education institutions, required • Bachelor’s degree required • Excellent verbal and written communication skills • Strong presentation skills and ability to make complex information easy to understand • Strategic thinking and ability to anticipate partner needs and identify growth opportunities • Consultative problem-solving skills • Strong analytical skills and ability to turn data into clear recommendations • Highly organized, with ability to manage multiple complex partnerships and meet commitments • Sound judgment when navigating competing priorities, ambiguity, and partner escalations • Collaborative and proactive, with strong ownership of partnership outcomes • Must be able to work more than 40 hours per week when business needs warrant • Able to access information using a computer • Applicants must be authorized to work in the United States • Visa sponsorship is not available for this position

🏖️ Benefits

• Medical, dental, vision, life and disability plans • Well-being incentives • Parental leave • Paid time off • Certain paid holidays • Tax saving accounts (FSA, HSA) • 401(k) retirement benefit • Employee Stock Purchase Plan • Tuition assistance • Entertainment and retail discounts • Overtime pay for eligible non-exempt employees