Student Affairs Analyst

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Strategic Education, Inc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

📚 Education

🤝 B2B

🏢 Enterprise

Education • B2B • Enterprise

Strategic Education, Inc. is a leader in creating innovative and career-relevant learning experiences designed to prepare learners for the workforce. With over 130 years of experience, the company partners with more than 1,300 employers across the U. S. and educates over 100,000 students globally. Strategic Education offers customized workforce solutions ranging from tuition assistance to accredited degree courses, non-degree skill pathways, and coding schools. It has a strong focus on addressing evolving skills gaps and fostering employee career growth through dynamic learning environments. The company operates reputable institutions like Strayer University, Capella University, and the Jack Welch Management Institute, among others, emphasizing the importance of education in driving economic mobility and empowering individuals.

📋 Description

• Manages the Student Affairs review process reviews and communications according to policies and procedures. • Utilizes technology resources deployed by Sophia in the detection and tracking of violations. • Responsible for responding to escalated student issues to ensure timely and appropriate student service. • Serves as a liaison between the Student Affairs Team and various departments in an effort to resolve student issues and complaints. • Collaborates with the Senior Director of Operations on training and orienting staff to the policies, procedures, programs and services. • Takes leadership role in designated areas of Student Affairs responsibilities such as updating policies, processes, communication templates, etc. • Serves as primary contact for resolution of escalated issues from Legal, Regulatory, and Better Business Bureau agencies. • Manages Student Affairs reporting to key stakeholders.

🎯 Requirements

• Bachelor’s Degree Required • Data analysis experience required • Experience in Student Affairs services processing or similar required • Experience working with sensitive written communication required • At least two years experience working with adult students • Specific experience with complex problem solving and conflict resolution preferred.

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Disability plans • Well-being incentives • Parental leave • Paid time off • Certain paid holidays • Tax saving accounts (FSA, HSA) • 401(k) retirement benefit • Employee Stock Purchase Plan • Tuition assistance • Entertainment and retail discounts