Enrollment Representative

Job not on LinkedIn

🔥 14 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stride, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Stride, Inc. is an innovative company focused on transforming education through online learning and personalized teaching. It serves a diverse range of learners including K–12 students, adult learners, military families, businesses, and school districts. Stride offers a variety of educational products and services, which include K–12 education solutions, career development programs, and personalized tutoring. With a commitment to social responsibility and inclusion, Stride aims to help learners of all ages achieve their full potential by providing flexible and effective learning opportunities both in online public schools and beyond. Stride is also involved in developing tools for educators and supporting businesses by offering career development options and access to a talented workforce. The company is publicly traded on the NYSE under the symbol LRN.

📋 Description

• Handle high volumes of inbound and outbound customer interactions • Resolve common enrollment and customer service issues • Guide families through application and enrollment processes • Answer questions about tuition costs, payment options, and payment plans • Review account details and interpret family accounts • Provide progressive enrollment updates • Support K12 learning systems and business applications • Explain product features, costs, and terms • Coordinate secure sales/enrollment agreements and transactions • Act as a primary contact for families, staff, and internal departments • Meet call-handling, verification, disclosure, documentation, and quality assurance standards • Navigate multiple systems while assisting families • Meet role-specific KPIs • Collect required compliance documentation • Troubleshoot and research practical issues for schools and families • Record call-related data in Salesforce CRM during and after calls • Address family concerns, provide teammate feedback, and support family retention • Follow attendance, schedule adherence, professional conduct, and data security policies • Work assigned shifts, which may include weekends, holidays, and optional overtime

🎯 Requirements

• High School Diploma / GED and relevant work experience, OR minimum of 2 years of experience in a similar call center role • High-speed internet connection with minimum 50 Mbps download and 10 Mbps upload speeds • Ethernet connection preferred • Ability to work in a quiet, distraction-free, professional home office • Ability to remain at a designated workstation for scheduled shifts with continuous computer use, typing, reading, listening, and speaking • Strong verbal and written communication skills • Excellent listening skills with a consultative customer service approach • Proficiency in telephone and email etiquette • Ability to communicate through phone, voicemail, email, and chat • Strong problem-solving and analytical skills • Ability to manage high call volumes • Ability to prioritize competing tasks and meet role-specific KPIs • Independent and team-oriented work capabilities • Ability to accept feedback and adapt • Proficiency in web-based applications • Proficiency in Microsoft Office Suite: Outlook, Word, Excel, and Teams • Salesforce experience is a plus • Own or have daily access to a smart device capable of downloading and using apps • Familiarity with home-based or public/private school education systems • Thorough knowledge of home-based connectivity support • Ability to execute projects with minimal supervision • Ability to clear required background check • Previous Stride/K12 experience desired • Previous customer service or sales experience with proven achievement desired

🏖️ Benefits

• Remote work arrangement • Flexible shifts based on business needs • Optional overtime • Provided breaks and/or meal periods, as applicable • Reasonable accommodations for individuals with disabilities • Virtual training sessions • Work-from-home role with a high degree of autonomy