Service Dispatch Representative

🕒 September 4

🤠 Texas – Remote

🤠 Texas – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Monitor technician availability and job queues throughout the day • Assign and track field jobs using dispatch platforms and outage tools • Respond to Priority 1 and 2 alarms, escalations, and fallout from missed appointments • Communicate ETAs and job updates to internal teams and customers • Document job status and actions in Teams, email, and tracking systems • Collaborate across shifts to ensure smooth handoffs and continuity • Coordinate field operations, manage technician schedules, and ensure timely resolution of service requests and outages

🎯 Requirements

• At least 1 year of Call Center experience required • At least 1 year of work at home experience required • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance • Excellent verbal, written, and listening skills • Professional and articulate voice • Ability to multi-task in several computer applications at once while holding a conversation with a customer • Ability to work in a fast-paced, and at times, hectic environment while maintaining a professional attitude • Computer savvy and able to resolve minor technical issues with minimal assistance • Basic math skills required • Ability to problem solve • At least 18 years of age or older • High School Diploma or GED • Upload speed of 25Mbps; Download speed of 50Mbps • Internet service provider must be highly stable with 1% or less packet loss • Latency under 100ms • USB headset with noise-canceling microphone; 3.5 mm headsets and gaming style headsets are not approved • Available cell phone or tablet and ability to install required 2FA software for Multifactor authentication

🏖️ Benefits

• All Equipment Provided