Implementation & Enablement Manager, Strategic Accounts

Job not on LinkedIn

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 15%

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StructureFlow

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

💼 Consulting

⚖️ Legal

☁️ SaaS

💰 Seed Round on 2022-12

Consulting • Legal • SaaS

StructureFlow is a leading software company that provides a visual modelling platform designed to help business professionals understand and manage complex business relationships. The software allows users to effortlessly create elegant charts, diagrams, structure charts, process maps, and timelines from existing data, facilitating better communication and collaboration. Trusted by over 50 leading professional services firms, StructureFlow increases productivity and decision-making capabilities by allowing for a holistic analysis and understanding of projects. It is particularly popular in the legal industry, helping lawyers to generate top-quality group structure charts and collaborate more effectively with clients.

📋 Description

• Support pilots at strategic accounts, then continue as delivery lead once the account converts • Run end-to-end onboarding at strategic accounts, from kick-off through go-live • Design and deliver training for end users, power users, and champions, in person and remotely • Help clients embed StructureFlow into live matter and project work • Act as the in-region contact for requests routed from the UK Client Success team • Provide high-quality support: triage, resolve or escalate, and close the loop • Build enablement assets, including guides, FAQs, and training materials • Run proactive early-life check-ins and monitor adoption signals through the first 30-90 days • Feed voice-of-customer insight to Product and Client Success • Partner with the account's commercial lead on planning and account reviews without owning commercial outcomes • Keep accurate records in CRM and CS tools • Serve as the North American point of contact for the UK Client Success team • Attend client sites when needed and run sessions with partners, associates, analysts, and support teams

🎯 Requirements

• 3-5+ years in B2B SaaS implementation, onboarding, or enablement and training • Experience delivering training to legal professionals, or to a comparably senior professional audience. You don't need a JD, but you do need to have held a room of people at that level. • Working knowledge of how legal or professional services teams operate: paralegal, company secretarial, law firm training, KM or innovation backgrounds are all strong routes into this role. • Confidence presenting live and running training that changes how people work • Genuine interest in teaching and in technology, and satisfaction in watching a client actually get value from a product • Strong project discipline across multiple concurrent accounts • Empathy for sophisticated users with varying tech comfort • Clear written communication and documentation habits • Willingness to travel regularly across North America, including at short notice • Right to work in the United States • LegalTech or professional services SaaS experience • Experience building training curricula or knowledge bases • Familiarity with CRM and CS tooling (HubSpot, Salesforce, Intercom, Zendesk) • JD or practising lawyer background is desirable/not required • Deep corporate or transactional law expertise is desirable/not required

🏖️ Benefits

• Competitive salary and performance-based bonus. • Generous PTO policy - 25 days is standard for our global team • Healthcare (medical, dental, vision) • 401(K) • Flexible working - a combination of remote work, and business travel • Learning & Development budget • Opportunity to join a dynamic, early-stage startup in our mission to transform how legal, professional services firms and alternative finance funds master complexity • High impact work that really matters - success in this role will drive our company forward and have an outsized impact on our business and clients