VP of Final Mile Operations

Job not on LinkedIn

🔥 20 hours ago

🐊 Florida, North Carolina, +3 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

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The Suddath Companies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1919

📦 Logistics

🚗 Transport

Logistics • Transport • Employee Relocation

The Suddath Companies is a comprehensive moving and logistics service provider, specializing in residential, commercial, and international moving services. With a legacy dating back to 1919, Suddath offers innovative solutions for local and long-distance moves, employee relocations, and specialized commercial services tailored to various industries. Their experienced team ensures a seamless moving experience with a strong focus on customer satisfaction and operational efficiency.

📋 Description

• Provide strategic leadership and operational oversight for warehouse, transportation, and delivery operations across the network • Own network service performance, including on-time delivery, completion rates, damage-free delivery, and customer satisfaction • Establish and maintain service, quality, and performance standards across all markets • Lead operating reviews and performance management processes • Identify and resolve service failures, customer complaints, claims, and performance issues • Reduce damages, claims, delivery exceptions, and customer escalations • Manage KPI reporting, trend analysis, and operational visibility • Partner with cross-functional teams on operational controls, risk mitigation, and regulatory, client, and company requirements • Own operating profit and loss, including revenue, direct costs, contribution margin, and annual budget performance • Partner with Finance on forecasting, budgeting, financial performance management, and profitability analysis • Drive profitable growth and address performance gaps • Ensure qualified delivery capacity across markets, including peak-season planning and contingency coverage • Partner with Fleet Support Services on contractor recruiting, onboarding, compliance, settlements, compensation, incentives, retention, and engagement • Lead the continuous improvement strategy and operational excellence culture • Evaluate, implement, and drive adoption of operational tools, systems, and technologies • Serve as senior operational point of contact and escalation authority for key customer relationships • Lead client business reviews and strategic operational discussions • Support customer retention, new implementations, operational expansions, and growth initiatives • Build and develop high-performing leaders and teams • Drive succession planning, talent development, employee engagement, and change leadership strategies

🎯 Requirements

• Bachelor's degree in Supply Chain, Logistics, Business Administration, Engineering, or a related field, or equivalent operational leadership experience • Ten or more years of leadership experience in transportation, logistics, supply chain, or related operational environments • Experience with multi-site operations, geographically dispersed teams, and P&L ownership • Experience leading operations supported by independent contractor delivery networks required • Final mile or home delivery experience strongly preferred • Experience in big-and-bulky delivery environments strongly preferred • Lean, Six Sigma, or equivalent continuous improvement certification preferred • Experience launching new markets, facilities, major customer programs, or operations supporting national retailer scorecard programs preferred • Strong operational leadership in complex, geographically dispersed environments • Demonstrated financial acumen and understanding of operational performance drivers • Ability to utilize KPIs and data to drive business results • Knowledge of transportation, warehouse, routing, dispatch, and performance management technologies • Experience leading continuous improvement initiatives • Ability to develop high-performing leaders and teams • Knowledge of contractor network operations and compliance requirements • Strong customer focus and relationship management skills • Ability to lead change and build cross-functional partnerships • Commitment to safety, quality, service, and profitability • Ability to travel regularly as needed to support field operations • Must be able to occasionally lift and/or move up to 25 pounds

🏖️ Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching • Weekly pay for hourly-paid employees • Biweekly pay for salaried employees • Paid Time Off (PTO) and paid company holidays • Tuition reimbursement plan • Employee benefits information available through Suddath careers website