Network Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $53.5k - $68.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Summit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💼 Consulting

🏨 Hospitality

📣 Marketing

Consulting • Hospitality • Marketing

Summit is a SaaS platform that helps businesses create, customize, shorten and track URLs and QR Codes, build mobile-friendly landing pages, and analyze engagement across campaigns. It offers branded links, UTM tracking, dynamic QR codes, 2D barcodes, digital business cards, integrations (including Shopify and Canva), and a developer-facing API to automate and scale link management for teams and enterprises. Summit targets business customers with free and enterprise plans, focusing on marketing, customer experience, and analytics use cases.

📋 Description

• Resolve highly complex network-related incidents and service requests • Perform advanced diagnostics across routing, switching, firewalls, VPNs, DNS, load balancing, connectivity, and network performance • Analyze recurring issues and contribute to root cause investigations • Execute approved maintenance activities, operational changes, and recovery efforts • Support customer migrations, infrastructure changes, and operational initiatives • Partner with Engineering, Platform, NOC, and other technical teams on complex issues and customer-impacting events • Serve as a technical resource for Technical Support Technicians and Network Support Specialists • Review troubleshooting efforts and improve issue quality, documentation, and technical consistency • Create and maintain advanced technical documentation, runbooks, and knowledge resources • Identify opportunities to improve operational efficiency, service reliability, and support effectiveness • Contribute to incident response activities and post-incident reviews • Deliver high-quality resolution of complex network-related issues and positive customer experiences • Provide technical ownership, guidance, knowledge sharing, and continuous improvement contributions

🎯 Requirements

• Extensive experience supporting network infrastructure within managed services, hosting, cloud, or enterprise environments • Advanced knowledge of routing, switching, firewalls, VPNs, DNS, load balancing, and networking technologies • Ability to independently manage highly complex technical situations • Ability to troubleshoot difficult technical problems and identify practical solutions • Ability to mentor others and share technical expertise • Effective communication with customers and technical teams • Ownership of technical challenges through resolution • Ability to balance technical depth with customer-focused service delivery

🏖️ Benefits

• Flexible Time Off • Medical, Dental & Vision coverage with HSA/HRA options • 401(k) with 4% match • Paid Parental Leave • Life & Disability Insurance • Wellness Support for mental and physical health • Free Colocation & Cloud Access • Work From Anywhere – remote-friendly by design • A low-ego, get-it-done culture