Technical Account Manager

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $115k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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This company has sponsored H1B visas in the past.

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Summit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💼 Consulting

🏨 Hospitality

📣 Marketing

Consulting • Hospitality • Marketing

Summit is a SaaS platform that helps businesses create, customize, shorten and track URLs and QR Codes, build mobile-friendly landing pages, and analyze engagement across campaigns. It offers branded links, UTM tracking, dynamic QR codes, 2D barcodes, digital business cards, integrations (including Shopify and Canva), and a developer-facing API to automate and scale link management for teams and enterprises. Summit targets business customers with free and enterprise plans, focusing on marketing, customer experience, and analytics use cases.

📋 Description

• Own the technical relationship across a portfolio of complex enterprise clients • Serve as a trusted advisor to technical leaders and executive stakeholders • Develop deep knowledge of each client’s business, infrastructure, architecture, stakeholders, priorities, technical dependencies, and use of Summit services • Build relationships across client teams and identify opportunities to strengthen those connections • Lead proactive conversations about technical governance, operational health, capacity, resilience, scalability, technical debt, and infrastructure lifecycle needs • Identify risks and dependencies early and develop mitigation plans with clients and Summit teams • Provide strategic technical recommendations and roadmaps aligned with client business objectives and technology strategy • Bring technical insight and account context to QBRs, architecture discussions, business reviews, and strategic planning conversations • Partner with account teams on customer health, renewal readiness, and expansion opportunities • Guide clients through onboarding, steady-state support, expansions, upgrades, and migrations • Maintain technical and relationship oversight during delivery, ensuring aligned requirements, commitments, communication, and handoffs • Lead structured remediation efforts for technically complex accounts • Coordinate across Support, Engineering, Delivery, PMO, Operations, Sales, and other Summit teams • Stay current on emerging technologies and infrastructure practices and translate relevant developments into client guidance • Deliver trusted stakeholder relationships, current client-environment understanding, technical roadmaps, risk plans, valuable reviews, smooth transitions, renewal input, expansion opportunities, and coordinated remediation

🎯 Requirements

• Deep experience in infrastructure design, implementation, architecture, operations, or technical advisory work • Experience working with complex enterprise environments and understanding how infrastructure decisions affect critical business operations • Ability to connect client business objectives to practical technical recommendations and longer-term plans • Ability to build credibility with engineers, technical leaders, and executives • Ability to translate complex technical topics into clear conversations and actionable decisions • Ability to guide work across multiple teams and drive accountability without direct authority • Ability to identify risks, ask effective questions, and follow through on complicated paths forward • Curiosity about emerging technologies and ability to ground recommendations in client needs • Experience in Technical Account Management, technical consulting, or another customer-facing advisory role • Experience in managed services, cloud infrastructure, hosting, MSP, or data center environments • Broad knowledge of public and private cloud, virtualization, compute, networking, storage, backup and disaster recovery, security, containers, and related technologies • Experience conducting architecture, capacity, resilience, operational health, or infrastructure lifecycle reviews • Technical certifications across AWS, Azure, GCP, VMware, networking, security, or related technologies • Familiarity with ITIL, TOGAF, or business analytics tools such as Power BI

🏖️ Benefits

• Flexible Time Off (yes, really) – take what you need, we trust you to manage it • Medical, Dental & Vision – comprehensive coverage with HSA/HRA options • 401(k) with 4% match • Parental Leave – paid time for the moments that matter most • Life & Disability Insurance • Wellness Support – resources for your mental and physical health • Free Colocation & Cloud Access – build and experiment in real environments • Work From Anywhere – remote-friendly by design • A low-ego, get-it-done culture – come as you are, do great work