Technical Account Manager – US

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nivoda

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛒 Retail

🛍️ eCommerce

🏪 Marketplace

💰 $30M Series B on 2024-05

Retail • eCommerce • Marketplace

Nivoda is an innovative company that offers the world's largest collection of natural diamonds, lab-grown diamonds, and gemstones. They provide retail solutions that make purchasing diamonds as easy as online shopping, offering express delivery and flexible credit terms, with quality control and logistics managed. Nivoda supports retailers with tools to showcase a wide variety of stones, reducing inventory risk while allowing businesses to remain competitive and maintain high margins. Their offerings include in-store and online solutions, such as virtual showrooms and diamond feeds, enabling retailers to instantly expand their product offerings.

📋 Description

• Lead technical onboarding and feed integration setup for new SaaS (Feeds/Shopify) customers in your territory • Monitor feed health and integration performance, and troubleshoot issues before they affect customer trading • Partner with Product Marketing and sales to identify and unlock feed/SaaS expansion opportunities within existing accounts • Act as the technical escalation point between customers, Nivoda's product/engineering teams, and Account Management • Document integration patterns and feed configuration options • Feed structured product feedback upstream • Track integration health and adoption metrics across a book of SaaS accounts

🎯 Requirements

• Experience in technical account management, solutions engineering, or account management— ideally in e-commerce or SaaS • Comfortable reading feed specs, debugging integration issues, and working directly with customer technical teams • Ability to translate technical detail for both engineering and commercial audiences • Organised across a multi-account territory with varying integration complexity • Native or professional proficiency in English • CV and application must be submitted in English

🏖️ Benefits

• Flexible working hours and a vibrant company culture • Remote work • Plenty of opportunities for growth and learning • Unlimited holiday allowance • Chance to join and contribute to a company during its exponential expansion phase • Dynamic working environment in a rapidly growing company • Pleasant, low-hierarchy work environment • Intellectually challenging work that contributes significantly to Nivoda's success and scalability