Head of Retention

Job not on LinkedIn

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $175k - $210k / year

⏰ Full Time

🔴 Lead

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Sun Coast Sciences

WebsiteLinkedInAll Job Openings

- employees

🏥 Healthcare

🍽️ Food & Beverage

💄 Beauty

Healthcare • Food & Beverage • Beauty

Sun Coast Sciences is a U. S. -based direct-to-consumer company that develops and sells doctor-designed anti-aging skincare and dietary supplement products. Their catalog includes serums, hair support formulas, and supplements targeting skin health, hair, weight, brain, immune and heart health, marketed with clinical ingredient claims, cGMP manufacturing in the USA, and a one-year purchase protection. They sell primarily through an eCommerce storefront with subscription and multi-unit purchase options and emphasize clinically-studied, synergistic formulations and consumer testimonials.

📋 Description

• Own six weekly retention measures: third shipment taken, churn, take rate, failed renewals recovered, self-serve retention, and net revenue per new subscriber during the first 90 days • Own subscriber communications throughout the first 90 days • Own the cancellation flow and its offers • Own the subscriber portal, phone-team save rules, and test roadmap • Lead a two-person team that builds selected initiatives • Make most decisions independently and inform the CMO afterward • Shape subscription checkout offers with the teams responsible for them • Report retention performance and investigate underlying causes • Design, launch, evaluate, and stop tests • Collaborate with the CMO and teams responsible for subscription offers • Report to the CMO • Do not build or send campaigns; the team handles those activities

🎯 Requirements

• Owned first- or second-renewal retention at a subscription business doing $50M+ or carrying 20,000+ subscribers • Most revenue came from renewals rather than new orders • Ran a cancel-and-save program end to end • Managed people for three years or more • Eight-plus years in retention, lifecycle, or subscription roles • Experience owning a retention number rather than supporting its owner • Comfortable reporting owned metrics honestly during poor performance • Able to identify true causes, terminate tests on schedule, verify figures against a second source, and pull/check own numbers • Comfortable using data and AI tools daily, especially Claude • Ability to work autonomously and make decisions without waiting for consensus

🏖️ Benefits

• 15% target bonus on company EBITDA • Full-time W-2 employment • Fully remote work • Unlimited PTO after 90 days • Health insurance • 401(k) • Six-month probationary period

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