Referral Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Sunrise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

🤖 Artificial Intelligence

🔧 Hardware

💰 $29.4M Venture Round - Sunrise on 2025-09

Healthcare • Artificial Intelligence • Hardware

Sunrise is a medical device company that provides a single‑sensor home sleep apnea test using mandibular jaw movement (MJM) bio-signals to diagnose obstructive sleep apnea and related sleep-disordered breathing. Their 8‑gram wearable sensor, paired with an AI‑scored reporting platform and a healthcare professional portal, delivers rapid, clinically validated results for use by clinicians; the technology has FDA De Novo clearance, NICE recommendation for home diagnosis, and multiple peer‑reviewed validations against polysomnography.

📋 Description

• Receive and process all incoming referrals via fax and email • Upload referral documents and patient information into internal systems • Validate referral completeness, flag missing information, and follow up when needed • Maintain accuracy and consistency across CRM and EHR documentation • Call every patient immediately after a referral is received • Follow standardized scripts to explain next steps and schedule appointments • Conduct follow-ups for no-shows, cancellations, and rescheduling needs • Deliver exceptional customer service with empathy, clarity, and professionalism • Follow structured, repetitive day-to-day processes with precision • Document every patient interaction with strong attention to detail • Multitask across systems while maintaining speed and accuracy • Build, optimize, and maintain workflows and the tools that support them • Collaborate with teammates and escalate operational issues when necessary • Work cross-functionally with Care Coordination, Clinical, Field Marketing, and Operations teams

🎯 Requirements

• 3 to 4 years of referral coordinator experience • Experience in healthcare or startup environments • Strong people skills and communication skills • Ability to collaborate cross-functionally • Strong problem-solving skills and ability to identify both issues and solutions • Excellent documentation habits; highly organized and detail-oriented • Ability to multitask in a fast-moving operational environment • Customer service mindset • Experience with VOIP calling tools such as Aircall or 8x8 • CRM experience required (HubSpot preferred) • This role may require occasional travel (approximately 1–2 times per year) for team gatherings, training, or company events.

🏖️ Benefits

• Fully remote work environment • Meaningful work that directly improves peoples’ lives • Be part of an international team across the US, Paris, Belgium • 1-2 team gathering a year • Comprehensive health benefits (medical, dental, vision) • 401(k) with company match • 20 days PTO + 10 paid holidays + paid sick leave • Internet and phone reimbursement for remote employees

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