Sales Retention Representative

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $16 - $21 / hour

⏰ Full Time

🟢 Junior

🤑 Sales

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sunrun

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

💼 Consulting

🏭 Manufacturing

⚡ Energy

Consulting • Manufacturing • Energy

Sunrun is the nation’s leading home solar and battery installer, offering innovative solar energy solutions to help homeowners take control of their energy needs. The company provides a comprehensive service, from solar panel installation to maintenance, with a focus on cost-effective solutions through their Sunrun Subscription Plan. Sunrun's products include state-of-the-art solar panels, battery storage, and Tesla Powerwall, all designed to seamlessly integrate with home energy systems. With a million homes equipped, Sunrun guarantees high expertise in installation, a 25-year equipment guarantee, and tailored payment plans to fit individual home requirements. Additionally, Sunrun partners with companies like Ford to introduce cutting-edge technologies such as vehicle-to-home charging systems.

📋 Description

• Resolve ARC (At Risk Customer) cases on behalf of the sales team • Handle inbound calls and primarily conduct outbound efforts with pre-installed customers • Provide an excellent experience for in-process customers by following company call quality standards • Overcome and handle objections from solar prospects • Resolve concerns and de-escalate customers in a friendly and professional manner • Educate customers about Sunrun's solar process • Re-engage unresponsive prospects • Manage a pipeline of ARC cases and resolve cases in a timely manner • Engage with peers in team meetings and through G-chat

🎯 Requirements

• High School Diploma or equivalent • Minimum of 1 year of experience in a related field; retention or sales experience is preferred • Minimum of six months of experience in a call center environment • Excellent verbal and written communication skills • Strong work ethic and ambition to succeed • Ability to educate the public about the benefits of solar electricity and Sunrun Solar • Proficient with email, Google Suite, and CRM tools; Salesforce preferred • Ability to work weekends, evenings, and some holiday shifts • Ability to speak bilingual; Spanish is a plus • Ability to remain seated for more than 75 percent of the workday • Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment • Ability to exert up to 10 pounds of force and occasionally lift or move up to 15 pounds • Sufficient visual and hearing acuity to follow instructions, operate office equipment, and determine work accuracy

🏖️ Benefits

• Strong compensation plan • Opportunities for further career growth • Industry-leading training • Employee development • Well-being and safety focus • Reasonable accommodation during the hiring process or to perform the role • Equal opportunity employment