Customer Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $45k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Super Dispatch

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Venture Round on 2019-12

Super Dispatch's Auto Transport platform is a one-stop-shop for everything carriers and shippers needs to move cars faster, smarter, and easier. Backed by cutting edge technology and best-in-class software, the Super Dispatch platform provides the advanced experience Carriers and Shippers deserve.

📋 Description

• Provide multi-channel support via email, chat, and phone for carriers, drivers, shippers, and brokers • Investigate and resolve billing concerns, including subscription management, invoicing discrepancies, and payment-related inquiries • Assist users with the SuperPay solution, including payment processing issues, transaction concerns, and setup guidance • Identify, diagnose, and resolve technical and operational challenges, escalating complex issues when necessary • Educate users on platform features and best practices • Collect user feedback to inform product improvements • Document recurring issues for internal review • Create and maintain knowledge base articles, user guides, and troubleshooting resources • Collaborate with product, engineering, and sales teams to ensure seamless issue resolution and a customer-first approach

🎯 Requirements

• 2–4 years of experience in customer support, preferably in a SaaS or technical environment • Strong communication skills and ability to explain technical concepts to non-technical users, including API connections • Experience supporting billing systems or payment platforms such as Braintree, Chargebee, or similar • Familiarity with software troubleshooting practices and customer success strategies • Ability to manage complex inquiries and resolve escalated issues effectively • Proactive mindset with strong organizational skills and attention to detail • Customer-centric attitude and dedication to exceptional support • Experience with CRM tools such as Salesforce or ticketing systems such as Zendesk is a plus • Willingness and availability to work Saturday or Sunday weekend shifts as part of the regular schedule • Willingness to work late/evening shifts with coverage through 7:00pm as part of the regular schedule • Spanish language proficiency preferred, though not required • Candidates must be U.S. citizens • Proof of citizenship required during the hiring process

🏖️ Benefits

• Multiple health, dental, and vision plans with a portion of employee premiums paid by the company • Stock options • 401K with company match • 100% distributed remote-first culture • Monthly $50 wellness stipend for health, wellbeing, and fitness needs • Flexible PTO policy • 6–12 weeks paid parental leave • Latest technology/equipment provided • Medical, dental, and vision coverage with generous premium contributions for employees and families • Health Savings Account with employer match • Company-paid disability and life insurance • Opportunity to add additional insurance coverage for employees and families