IT Project Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤓 Technical Project Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Support Tech

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

Support Tech is a technology deployment and support services company focused on multi-site IT system installation, deployment, and ongoing support. The company positions itself as a problem-solver and innovator that manages projects of any scale using its own back-end project management software and a global network of trusted partners. Support Tech emphasizes deployment/install best practices, continuous improvement, and delivering up-to-date technology solutions to business clients.

📋 Description

• Lead project kickoffs and establish project workplans • Translate approved scopes of work into actionable project plans • Establish schedules, milestones, maintenance windows, and dependencies • Coordinate engineering, low-voltage, telecom, vendor, client, and other resources • Confirm hardware, software, access, credentials, site requirements, and other prerequisites • Establish project communication and status-reporting cadence • Serve as the primary project contact for clients • Coordinate engineers and field technicians during implementation • Schedule site visits, installations, cutovers, testing, and validation • Communicate upcoming work, expected downtime, and required actions to stakeholders • Track progress against schedules and labor budgets • Maintain approved project scope and deliverables • Identify, document, and obtain approval for out-of-scope changes • Prevent scope creep while maintaining client relationships • Maintain risk and dependency registers and coordinate mitigation plans • Ensure prerequisites, technical resources, equipment, access, and rollback plans are ready for cutovers • Coordinate client communications before outages • Monitor implementation, validation, issue resolution, and acceptance criteria • Maintain project and technical documentation and configuration records • Coordinate final validation, client acceptance, project deliverables, closing reports, and support handoffs

🎯 Requirements

• Professional experience managing IT, infrastructure, telecommunications, Microsoft 365, or technology projects • Strong project organization and time-management skills • Excellent written and verbal communication skills • Experience coordinating technical personnel and third-party vendors • Experience managing project schedules, dependencies, risks, and scope • Strong attention to detail and documentation skills • Ability to communicate effectively with technical engineers and business stakeholders • Ability to manage multiple projects and competing priorities • Strong understanding of change control and project acceptance processes • Experience managing network infrastructure projects preferred • Familiarity with UniFi and enterprise networking concepts preferred • Familiarity with Microsoft 365 migrations and Microsoft Entra preferred • Experience managing structured cabling, telecom, or low-voltage projects preferred • Experience with infrastructure cutovers and scheduled outages preferred • Experience working in an MSP, technology integrator, IT services provider, or similar environment preferred • Project management certification such as PMP, CAPM, or equivalent experience preferred

🏖️ Benefits

• Remote work arrangement